Onsite Events Lead: Guest Experience & Ops

International Spy Museum; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

The International Spy Museum in Washington, D.C. is seeking on-site Event Captains to join our front‑of‑house team. You will manage events, coordinate with caterers, AV, security, and staff, and ensure spaces are prepared and left in the same condition as before.

This role requires excellent communication, a service orientation, and hospitality experience. You will lead load‑in/out, monitor liquor service, and resolve client needs to deliver memorable events.

Qualifications

• College degree preferred; high school degree required.
• Hospitality/event experience preferred.
• Strong verbal communication and customer service focus.
• Basic knowledge of AV.

Responsibilities

• Welcome guests and direct them to spaces.
• Engage with guests and staff in a professional, attentive manner.
• Lead space walk-throughs with caterers before and after events.
• Monitor liquor service; verify licenses; ensure ABC Manager is on site.
• Assist with load-in/load-out and access to spaces.
• Address client needs and coordinate with staff for resolutions.
• Assist with AV support and basic equipment operation.
• Coordinate with Security, Gust Services, and Facilities for access and upkeep.
• Ensure on-time closing and orderly breakdown without space damage.
• Understand Special Event Orders and follow instructions.
• Maintain open communication between caterer, client, and Special Events staff.
• Know event spaces, AV equipment, and space rules.

Skills

Great verbal/communication skills

Customer service focus

Ability to problem-solve

Attention to detail

Collaborative problem-solver

Education

College degree preferred

High School diploma required

Tools

AV equipment

Job description

The International Spy Museum in Washington, D.C. is seeking on-site Event Captains to join our front‑of‑house team. You will manage events, coordinate with caterers, AV, security, and staff, and ensure spaces are prepared and left in the same condition as before.

This role requires excellent communication, a service orientation, and hospitality experience. You will lead load‑in/out, monitor liquor service, and resolve client needs to deliver memorable events.