Onsite Electro-Mechanical Technician

BlueCrest; Canton (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

BlueCrest is seeking an experienced Electro-Mechanical Technician to join their team in Canton, Massachusetts. The ideal candidate will have a strong background in troubleshooting and repairing complex mechanical equipment, along with excellent customer relationship skills. This role involves proactive maintenance, equipment upgrades, and ensuring high levels of customer satisfaction. If you are energetic, self-motivated, and ready to take on new challenges, we want to hear from you!

Qualifications

• Minimum 1 year experience troubleshooting complex mechanical equipment.
• Strong experience with electro-mechanical equipment.
• Valid driver's license and reliable transportation required.

Responsibilities

• Perform preventative maintenance and troubleshoot customer-reported problems.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure timely customer contact.

Skills

Troubleshooting

Customer Relationship Management

Electro-Mechanical Repair

Job description

Description

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
• Have a high level of ethics and commitment as well as being a self-starter.

If this sounds like you, then you may be a great fit for BlueCrest.

You are:

An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, printer, inserter, sorter service experience, Tecnau equipment, or from the automotive repair industry with strong troubleshooting and repair skills. You are energetic, self-motivated, with a positive attitude. You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained and the client is satisfied.

You will:

• Proactively schedule and perform preventative maintenance.
• Troubleshoot customer-reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and incidents are closed in a quality manner within the established guidelines.

Qualifications

As an Onsite/Field Technician, you have:

• A minimum of 1 year experience troubleshooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• A minimum of two years proven experience in building and enhancing customer relationships.
• A valid driver's license is required.
• Reliable transportation to travel to and from customer locations.
• The ability to perform frequent lifting and/or moving items up to 50 lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice.