Onsite Delivery Helper

Vesta; San Mateo (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Job summary

Vesta is seeking a dedicated team member to assist Delivery Drivers in delivering and setting up furniture at customers' homes in California. Responsibilities include ensuring safe loading and unloading of items, providing excellent customer service, and maintaining a professional demeanor at all times. The ideal candidate will have strong teamwork skills, a positive attitude, and the ability to lift heavy items. Vesta offers a competitive benefits package including health care, retirement plans, and training opportunities for growth.

Qualifications

• Ability to lift and handle heavy furniture safely.
• Strong customer service skills with a focus on professionalism.
• Dependable and punctual attendance is required.

Responsibilities

• Represent Vesta Home’s brand through excellent customer service.
• Assist with loading and unloading furniture items efficiently.
• Follow instructions from the Delivery Driver and adapt to shifting priorities.

Skills

Customer service skills

Teamwork

Basic tool familiarity

Adaptability

Communication skills

Tools

Drills

Hammers

Levels

Job description

Responsibilities

• Customer Service Excellence: Represent Vesta Home's brand with a professional and positive attitude during all customer interactions. Support the Delivery Driver in providing customers with updates on delivery windows and assist in addressing any basic questions or concerns they may have. Maintain a clean and organized workspace, including keeping the delivery truck tidy to reflect Vesta Home’s high standards. This is a meet-on-site position. Team members will report directly to assigned job sites each day, where they will begin their shift with the delivery team. There is no daily reporting requirement to the Hayward warehouse.
• Support in Delivery & Setup: Assist the Delivery Driver with the safe and efficient loading and unloading of furniture and décor items onto the truck, ensuring all products are securely placed to prevent damage during transit. Help transport heavy furniture (over 75 lbs) from the truck to customers' homes and businesses, utilizing proper lifting techniques to ensure safety. Work closely with the Delivery Driver during the setup of furniture on-site, helping to arrange items according to Vesta Home's standards for a polished, professional presentation. Assist in hanging artwork, mirrors, and wall décor as directed by the Delivery Driver, using proper tools to ensure secure installation.
• Adaptability & Flexibility: Follow instructions from the Delivery Driver, dispatcher, and other team members, adapting to changing tasks and priorities throughout the day. Be prepared to take on additional responsibilities as assigned by the Delivery Driver or Delivery Manager to ensure successful operations. Show a willingness to learn new skills related to furniture handling, setup, and customer service, including the proper use of tools and safety protocols

Requirements

• Ability to safely lift, move, and handle furniture and décor items
• Strong teamwork and communication skills, with a positive attitude and a willingness to assist others
• Basic familiarity with tools such as drills, hammers, and levels is a plus, but on-the-job training will be provided
• Excellent customer service skills and a professional demeanor during all interactions with customers and team members
• Conversational English required
• Dependable and punctual, with a commitment to providing high-quality service
• Employees are required to clock in and out at the start and end of each shift, and when arriving/departing from job sites, in accordance with our timekeeping policies
• Flexible availability, including the ability to work on weekends or evenings as needed to meet customer demand
• Willingness to learn and grow within the company, with opportunities for advancement into higher roles

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.