Onsite Data Center Support Technician

Ampcus, Inc; City of Rensselaer (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Ampcus Inc is seeking an experienced Data Center Smart Hands Technician to provide hands-on on-site support for data center and enterprise infrastructure operations in Rensselaer, NY. The role emphasizes independent execution of tasks under guidance from remote engineering teams.

Ideal candidates have background in data center environments, server-room maintenance, and cabling, with strong documentation and safety practices.

Qualifications

• Approximately 2-5 years of hands‑on experience in Smart Hands, data center operations, server‑room support, infrastructure support, network support, or a similar technical environment.
• Experience in data center, server room, IDF/MDF, colocation facility, or enterprise infrastructure environment.
• Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
• Working knowledge of copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.
• Experience replacing basic hardware components, including power supplies, drives, memory, fans, and cables.
• Familiarity with server, networking, rack, power, and cabling components.
• Ability to follow documented procedures and instructions from remote engineering, networking, and infrastructure teams.
• Ability to perform routine walkthroughs, equipment checks, inventory validations, and site inspections.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently with limited onsite supervision.
• Strong communication and customer-service skills.
• Ability to safely lift, move, rack, and handle IT equipment.
• High school diploma or GED required.

Responsibilities

• Perform routine walkthroughs of data centers, server rooms, IDF/MDF closets, and infrastructure areas.
• Identify and report equipment, environmental, security, cabling, and facility concerns.
• Support site audits, inspections, inventory validations, and operational checks.
• Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
• Provide onsite Smart Hands support for servers, network equipment, racks, cabinets, IDF/MDF closets, and related infrastructure.
• Replace field-replaceable hardware components such as power supplies, hard drives, memory, fans, cables, and similar components.
• Trace, install, replace, label, test, and organize copper and fiber cabling.
• Perform cable management and maintain clean, organized racks, cabinets, patch panels, and infrastructure spaces.
• Verify equipment status, power, indicator lights, ports, physical connections, and cabling during troubleshooting activities.
• Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostics under the direction of remote engineering or support teams.
• Support installation and replacement of network equipment, including switches, routers, access points, and related infrastructure.
• Assist with server and infrastructure moves, additions, changes, installations, and removals.
• Support equipment decommissioning, asset validation, packing, staging, and approved disposition or disposal activities.
• Coordinate scheduled equipment disposal pickups when required.
• Support hard‑drive replacement, removal, handling, validation, and vendor‑related activities in accordance with established security procedures.
• Escort authorized vendors and third‑party service providers within secured data center and infrastructure areas.
• Maintain the physical organization of data center, IDF/MDF, rack, cabinet, and equipment areas.
• Remove retired or abandoned equipment and cabling when authorized.
• Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and completed work.
• Update incidents, service requests, change records, inventory/asset records, and related tickets as required.
• Follow established data center, security, safety, access‑control, change‑management, and documentation procedures.
• Communicate site conditions, work status, issues, and exceptions clearly to remote engineering teams and local stakeholders.
• Provide onsite support for infrastructure refreshes, deployments, lifecycle activities, and related projects.
• Participate in the rotating after‑hours/on‑call schedule approximately every other week.

Skills

Smart Hands

Data Center Operations

Server-room support

Infrastructure support

Network support

Documentation skills

Independent work

Communication skills

Safety awareness

Education

High School Diploma or GED

Associate degree in IT/CS

CompTIA A+/Network+ (Cert)

Tools

ServiceNow

Dell hardware

HPE hardware

Lenovo hardware

Cisco hardware

Job description

Ampcus Inc is seeking an experienced Data Center Smart Hands Technician to provide hands-on on-site support for data center and enterprise infrastructure operations in Rensselaer, NY. The role emphasizes independent execution of tasks under guidance from remote engineering teams.

Ideal candidates have background in data center environments, server-room maintenance, and cabling, with strong documentation and safety practices.