Onsite Customer Service Representative

Performance Foodservice; Florence (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Stock purchase plan

401K matching

Education assistance

Paid time off

Job summary

Performance Foodservice in Florence, SC is seeking a customer service specialist to assist customers with order entries and inquiries, ensuring accurate and timely responses. You will be part of a team that supports America’s food distribution system.

Responsibilities include entering orders and credits, processing invoicing data, helping customers with problems, and contacting vendors for samples or information. You will also handle routine admin tasks and participate in trainings.

Qualifications

• High School Diploma or GED required.
• 6–12 months customer service experience in a call center or related area preferred.
• Ability to handle inquiries and enter data accurately.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and promptly.
• Assist customers with orders and problems; contact vendors for samples.
• Provide informative and professional assistance to customers, vendors and coworkers.
• Perform administrative duties such as checking faxes and mail daily.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.

Compensation

$17/hour