Customer Service Representative - Sunday - Thursday

Performance Foodservice; Hickory (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in the United States is seeking a customer service representative to assist all customers with order entries and inquiries, ensuring satisfaction as their distributor. The role emphasizes timely, accurate communication with customers, vendors, and co-workers, and requires handling diverse situations within standard procedures.

You will input orders and credits, support invoicing, and participate in training and meetings to maintain service quality across the distribution

Qualifications

• High School Diploma/GED or Equivalent.
• 6–12 months customer service, call center and/or related area.

Responsibilities

• Input customer orders and/or credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors for samples.
• Provide professional assistance when working with the public, customers, vendors, and co-workers.
• Attend training and Customer Service meetings; perform related duties as assigned.

Skills

Customer service

Call center

Data entry

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Sunday - Thursday work schedule.
• Input customer orders and/or credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.