Customer Service Rep

Performance Foodservice; Illinois; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a Customer Service Associate to assist all customers with order entries and inquiries regarding the company. You will keep customers satisfied with the distributor and accommodate them as best possible, solving problems and responding promptly and professionally.

Work as a team member in the department and perform duties to serve the company. Responsibilities include inputting customer orders, processing credits, handling invoicing information, assisting with

Qualifications

• High School Diploma or GED or Equivalent.
• 6–12 months of customer service, call center, or related experience.

Responsibilities

• Input customer orders and credits accurately and promptly.
• Input order and invoicing information correctly.
• Assist customers with orders and problems; contact vendors for samples.
• Provide professional assistance when dealing with the public, customers, vendors, and co-workers.
• Perform daily administrative tasks such as checking faxes and mail, handling samples and special orders.
• Will Call orders and intercompany order processing.

Skills

Customer service

Education

High School Diploma/GED or Equivalent

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, sample requests and special orders when necessary.
• Will Call orders
• Intercompany order processing
• Riskconnect
• FedEx processing
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

Compensation

$21-22/hr based on experience