ONSITE Customer Service Rep - Starting Wednesday, December 9, 2026

TSI - Transworld Systems Inc.; Somerset (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package: med, d

401k retirement plan with employer 202

Job summary

TSI - Transworld Systems Inc. in Somerset, KY is seeking a Customer Service Representative for an onsite role.

The position offers $16.00 per hour with paid training and a structured schedule during training, plus opportunities to grow within a team-focused environment. Responsibilities include handling inbound consumer calls, documenting records, and resolving inquiries with accurate information while maintaining confidentiality.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Skills

Customer service

Call center

Confidentiality

Microsoft Office

Interpersonal skills

Team player

Multitasking

Time management

Flexible schedule

Education

High School Diploma

Bachelor’s degree (preferred)

Job description

Overview

This is an ONSITE position in our Somerset office.

Work Location

75 Valley Oak Drive, Somerset KY 42503

Compensation

$16.00/hour

Paid Training Start Date

Wednesday, December 9, 2026

Training Hours

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation

Monday thru Friday 8am - 9pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home


• Paid training


• Team-oriented work environment


• Growth opportunity


• Generous bonus opportunity


• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.


• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.


• Follow up in a timely manner to ensure customer satisfaction.


• Understand all programs, systems, and procedures necessary to perform job effectively.


• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.


• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.


• Knowledge, understanding, and compliance with company policies and procedures.


• Provide feedback to management concerning possible problems or areas of improvement.


• Perform other duties as assigned by management.

Ideal Candidate Qualifications:

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.


• Previous customer service and/or call center experience preferred.


• Ability to maintain the highest level of confidentiality.


• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.


• Ability to work in a team fostered environment.


• Ability to work in a multi-tasked environment.


• Ability to prioritize and organize work.


• Ability to adapt to a flexible schedule.

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP