Customer Service Specialist

Generation Tux, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Generation Tux, Inc. is seeking a Part-Time Customer Service Representative to deliver exceptional service in our Louisville, KY office. You will handle inquiries via phone, email and social media, striving for quick resolutions and high satisfaction.

The role emphasizes attentiveness, reliability, and strong communication in a fast-paced environment. Reporting to the Customer Service Manager, you will support weddings and events, maintain attendance standards, and contribute to a team focused

Qualifications

• Excellent written and oral communication in English.
• 1+ year of customer service experience.
• Call center experience preferred but not required.
• Ability to use computers and platforms (email, social media) to respond to customers.
• Must be available and flexible to operate during posted hours.

Responsibilities

• Take ownership of customer concerns and ensure resolutions.
• Investigate and resolve customer issues promptly and efficiently.
• Make decisions following established customer experience guidelines.
• Maintain a customer-centric approach in line with quality guidelines.
• Exceed productivity and quality standards.
• Answer customers by phone, email and social media with adaptability.
• Be dependable to ensure consistent support and adhere to attendance standards.
• Demonstrate strong multitasking and organizational skills for efficient inquiries.

Skills

English communication

Customer service experience

Call center experience

Multitasking

Adaptability

Attendance reliability

Tech proficiency

Tools

Email

Social media

Job description

Description

LOCATION: Onsite

REPORTS TO: Customer Service Manager

TYPE: Full-Time, Part-Time, Non-Exempt

DEPARTMENT: Customer Service

*This position is onsite at our Louisville KY office*

Our team is looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service. This role is responsible for supporting customers through thoughtful communication, problem resolution, and proactive support. If you enjoy helping people, thrive in a fast-paced environment, and believe that every interaction matters, we would love to hear from you.

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door.

We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers while assisting with the formalwear details for their weddings and special events!

As a Customer Experience Specialist, you will:

• Take ownership of customer concerns and ensure resolutions
• Investigating and resolving customer issues promptly and efficiently
• Make decisions following established customer experience guidelines
• Maintaining a customer-centric approach, in line with best practices and quality guidelines.
• Exceeding productivity and quality standards
• Adaptability to answer customers by phone, email, and social media platforms
• Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
• Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.

Requirements

The requirements you need to have:

• Excellent written and oral communication skills in English
• 1+ years working in customer service (virtually or in person)
• Previous call center experience preferred but not required
• Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
• Must demonstrate availability and flexibility to work during operating hours as required

Location and Hours of Operation:

Monday-Friday: 10 AM-9 PM EST

Saturday: 10 AM-6 PM EST

Sunday: 10 AM-6 PM EST

11000 Electron Dr.

Louisville, KY 40299

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Aff…? Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.