Onsite Customer Experience Coordinator

Platinum Coastal Group; Chicago (IL); Sur place; USD 40 000 - 45 000; Plein temps

Résumé du poste

Platinum Coastal Group in Chicago is seeking an entry-level on-site team member to coordinate the details and interactions that shape a positive customer experience. This position emphasizes direct, face-to-face engagement with customers and onsite coworkers.

You’ll support check-ins, requests, appointments and service touchpoints, interact with customers throughout their visit, and coordinate needs with the appropriate departments to ensure smooth operations.

Qualifications

• Entry-level candidate with personable, dependable, organized, coachable traits and ability to communicate professionally in a fast-moving environment.

Responsabilités

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

Connaissances

Customer service

Customer experience

Description du poste

Platinum Coastal Group in Chicago is seeking an entry-level on-site team member to coordinate the details and interactions that shape a positive customer experience. This position emphasizes direct, face-to-face engagement with customers and onsite coworkers.

You’ll support check-ins, requests, appointments and service touchpoints, interact with customers throughout their visit, and coordinate needs with the appropriate departments to ensure smooth operations.