Onsite Computer Technician

Qualfon; Highland Park (MI); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Qualfon in Highland Park, MI is seeking a hands-on PC Technician for an onsite role. You will install, configure, and troubleshoot PC hardware, software and peripherals, supporting executive staff and work-from-home agents as needed.

You will manage Windows, Unix, and Linux operating systems, assist with networking and Active Directory, and use Bomgar for remote diagnosis. Strong teamwork and problem-solving are essential.

Qualifications

• 1–2 years of experience as a PC technician in a large user environment.
• Proficient in Windows, MS Office, OneDrive and Teams.
• Experience with remote troubleshooting.
• Experience with Networking and Active Directory.
• Experience with Terminal Servers or VMware.
• Hardware and peripherals knowledge.

Responsabilités

• Install and configure PC hardware, software and peripherals.
• Provide Sr Management/Executive support.
• Work independently with minimal supervision.
• Install and configure operating systems including Windows, Unix, and Linux.
• Troubleshoot Windows 10 issues for common software and hardware problems.
• Troubleshoot network and systems connectivity (routers, switches, circuits, servers, wireless).

Connaissances

Remote troubleshooting

MS Office

Windows OS

Networking basics

Remote support tools

VMware

Active Directory

Hardware & peripherals

Outils

Bomgar

OneDrive

Teams

Description du poste

OVERVIEW

This position willrequireonsite presence at our facility in Highland Park, MI.

TheTechnician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 1 triage and provides onsite support for Telecom, Systems, and Networking. Works on moderately complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and provides support to executive staff.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us -https://qualfon.com/join-us/

RESPONSIBILITIES

• Install and configures personal computer hardware, software applications and peripherals
• Provides Sr Management/Executive support
• Works independently with minimal supervision required
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10, for common software and hardware related problems
• Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

QUALIFICATIONS

• Minimum 1-2 years experience as a personal computer technician supporting a large environment of users
• Proven ability to troubleshoot users’ issues remotely
• Proficient in MS Word, Excel, OneDrive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
• Expertise with remote support tools i.e., Bomgar
• Terminal Servers, or VMWare
• 1-2 years’ experience with hands-on Networking and Active Directory
• Advanced knowledge of personal computer hardware and peripherals