Onsite Clinical Facilitator & Admin Support Specialist

MediTelecare; Charleston (WV); On-site; USD 36,000 - 60,000; Full time

Job summary

MTC Care is seeking a Clinical Support Specialist in Charleston, WV to collaborate with clinicians, facilitate behavioral health visits onsite, and handle remote administrative duties. The role emphasizes patient education and ensuring smooth visits, whether in person or via telehealth, with possible future hybrid opportunities.

The CSS will support care delivery at partner facilities, assist with EMR data entry, maintain equipment, and uphold HIPAA standards while delivering platinum-level

Qualifications

• Minimum high school diploma required.
• Experience in healthcare setting preferred but not required.
• Medical Assistant or CNA certification a plus.
• Familiarity with HIPAA and PHI confidentiality.

Responsibilities

• Assist patients by education related to behavioral health visits, in person or via telehealth.
• Provide technical support and setup for telehealth visits.
• Access vitals and data from EMR to support clinicians.
• Facilitate care visits alongside clinicians at partner facilities.
• Prepare referral documents and coordinate with staff as needed.
• Maintain equipment hygiene and cleaning protocols.

Skills

Medical terminology

Microsoft Office Suite

HIPAA/PHI confidentiality

Customer service

Telehealth support

EMR access

Education

High School Diploma

Medical Assistant certification

Tools

EMR software

Telehealth platforms

Job description

MTC Care is seeking a Clinical Support Specialist in Charleston, WV to collaborate with clinicians, facilitate behavioral health visits onsite, and handle remote administrative duties. The role emphasizes patient education and ensuring smooth visits, whether in person or via telehealth, with possible future hybrid opportunities.

The CSS will support care delivery at partner facilities, assist with EMR data entry, maintain equipment, and uphold HIPAA standards while delivering platinum-level