Onsite Client Success Specialist

Talent Harbor; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Talent Harbor is hiring an Entry-level Client Success Coordinator to be the main customer touchpoint from contract through project completion in Fairfax, VA. This onsite role coordinates with Sales, Operations, and Accounting to ensure smooth kickoff and project delivery.

Ideal candidates are organized, reliable, great on the phone, and eager to learn how a business runs from start to finish.

Qualifications

• 1+ year of customer service or coordination experience.
• Strong communication skills, comfortable with live phone conversations.
• Detail-oriented and dependable with strong organizational skills.
• Able to work onsite in Fairfax, VA.

Responsibilities

• Coordinate new projects from contract to kickoff to completion.
• Communicate with customers by phone throughout the process—listening, answering questions, and resolving concerns in real time.
• Support the Sales team with paperwork and follow-ups.
• Keep CRM and internal systems accurate and up to date.
• Partner with internal teams (Sales, Production, Accounting) to keep everything moving smoothly.
• Conduct final customer satisfaction calls and help ensure a great customer experience from day one to close-out.

Skills

Customer service

Phone support

Coordination

CRM

Job description

Talent Harbor is hiring an Entry-level Client Success Coordinator to be the main customer touchpoint from contract through project completion in Fairfax, VA. This onsite role coordinates with Sales, Operations, and Accounting to ensure smooth kickoff and project delivery.

Ideal candidates are organized, reliable, great on the phone, and eager to learn how a business runs from start to finish.