Onsite Client Services & Onboarding Associate

Wealth Enhancement Group; Deer Park (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401k with match

Paid time off

Tuition reimbursement

Life Insurance

Flexible Spending Accounts

HSA with employer contribution

Employee assistance program

Job summary

Wealth Enhancement Group in the United States seeks a Client Service Associate or Senior Client Service Associate to deliver personalized client support and keep advisory operations running smoothly. This on-site role involves client onboarding, relationship management, and ensuring accurate paperwork and data entry within the CRM.

The position requires 3–5 years of industry experience, a Bachelor's degree, and FINRA registrations (7/66 or 63/65).

Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
• Minimum of 3–5 years of industry experience
• FINRA Series 7 and 66 (or 63 and 65) required
• Custodial experience required (Charles Schwab or Fidelity)
• Proficiency in Microsoft Office Suite and Salesforce
• Experience with Workday preferred
• Excellent oral and written communication skills
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Demonstrated ability to train new employees
• Flawless data recording, including buys/sells and other key information within Salesforce
• Effective relationship building with internal and external clients
• Strong knowledge of WEG’s sales model and industry best practices
• Commitment to collaboration and WEG's values and brand initiatives

Responsibilities

• Greet clients and ensure the office is clean and welcoming
• Schedule meetings with product vendors and sponsors
• Manage and distribute mail; coordinate overnight mail deliveries
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and technology teams
• Ensure accurate completion of paperwork and system setup for prospects and new clients
• Follow up on transfer of funds from surrendering companies
• Maintain the CRM database and client files, including filing, copying, and data input
• Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets using the appropriate blotting tool
• Engage with clients to understand their personal history and financial needs
• Prepare account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate with clients to clarify requests, determine required actions, resolve issues, and manage processes such as death claims
• Collaborate with clients’ tax or legal counsel on client matters
• Gather client data and assist in preparing materials for client meetings and reviews
• Conduct tax research, including 1099s
• Complete review follow‑up actions for clients
• Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model
• Demonstrate familiarity with financial terminology and a wide range of products
• Attend client services and company educational events, and vendor presentations as needed
• Mentor and train Client Service Associates
• Assist advisor team operations to streamline processes
• Complete operational projects to support enhancements and changes
• Communicate process and sales updates to the team
• Participate in WEG sessions (such as Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE)
• Manage vendors according to Service Level Agreements
• Other projects and duties as assigned

Skills

Client service

Communication

Team collaboration

Microsoft Office

CRM familiarity

Education

Bachelor's degree (or equivalent) in business/finance/economics

Tools

Salesforce

Workday

Microsoft Office

Job description

Wealth Enhancement Group in the United States seeks a Client Service Associate or Senior Client Service Associate to deliver personalized client support and keep advisory operations running smoothly. This on-site role involves client onboarding, relationship management, and ensuring accurate paperwork and data entry within the CRM.

The position requires 3–5 years of industry experience, a Bachelor's degree, and FINRA registrations (7/66 or 63/65).