Onsite Client Services Manager

AppleOne Employment Services; Town of Cheektowaga (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

AppleOne Employment Services seeks an organized Onsite Client Account Manager to serve as the primary contact between our company and a key client. This role will be on site at the client location, building relationships with client managers and teams, conducting tours, coordinating daily activities, and ensuring exceptional service.

The ideal candidate communicates well with employees, managers, and leadership, balancing relationship management with operational responsibilities to deliver

Qualifications

• 2+ years of experience in account management, client success, operations, hospitality, customer service, or a related field.
• Excellent interpersonal and communication skills.
• Comfortable interacting with both frontline employees and senior-level managers.
• Highly organized with strong follow-through and attention to detail.
• Confident leading tours, meetings, and presentations.
• Ability to manage multiple priorities in a fast-paced onsite environment.
• Strong problem-solving and relationship-building skills.
• Professional, approachable, and service-oriented personality.
• Ability to work independently while collaborating with internal and client teams.
• Proficiency with Microsoft Office, Google Workspace, or similar business tools.

Responsibilities

• Serve as the primary onsite point of contact for the client and our internal team.
• Build and maintain strong working relationships with client managers, leadership, and employees.
• Conduct facility, program, or service tours for prospective clients, employees, visitors, and other stakeholders.
• Coordinate schedules, meetings, tours, events, and other onsite activities.
• Act as a liaison between client management and internal teams to ensure needs and expectations are clearly communicated and addressed.
• Proactively identify client needs, concerns, and opportunities for improvement.
• Manage day-to-day client requests and follow through to ensure timely resolution.
• Maintain regular communication with client leadership and provide updates on activities, issues, and performance.
• Help onboard and orient new client employees or team members as needed.
• Coordinate with managers to ensure staffing, service delivery, and operational expectations are being met.
• Track and communicate important client metrics, feedback, issues, and action items.
• Assist with account reviews, client meetings, presentations, and business updates.
• Identify opportunities to strengthen the client relationship and expand services where appropriate.
• Represent the company professionally and ensure a consistently positive client experience.
• Escalate significant issues appropriately while taking ownership of resolving day-to‑day challenges.
• Support other account management and operational initiatives as needed.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

We are seeking a highly organized, personable, and proactive Onsite Client Account Manager to serve as the primary point of contact between our company and a key client. This individual will work onsite at the client location, build strong relationships with client managers and teams, conduct tours and presentations, coordinate day-to-day activities, and ensure the client receives an exceptional level of service. The ideal candidate is a strong communicator who can confidently interact with employees, managers, and leadership while balancing relationship management, coordination, and operational responsibilities.

Key Responsibilities

• Serve as the primary onsite point of contact for the client and our internal team.
• Build and maintain strong working relationships with client managers, leadership, and employees.
• Conduct facility, program, or service tours for prospective clients, employees, visitors, and other stakeholders.
• Coordinate schedules, meetings, tours, events, and other onsite activities.
• Act as a liaison between client management and internal teams to ensure needs and expectations are clearly communicated and addressed.
• Proactively identify client needs, concerns, and opportunities for improvement.
• Manage day-to‑day client requests and follow through to ensure timely resolution.
• Maintain regular communication with client leadership and provide updates on activities, issues, and performance.
• Help onboard and orient new client employees or team members as needed.
• Coordinate with managers to ensure staffing, service delivery, and operational expectations are being met.
• Track and communicate important client metrics, feedback, issues, and action items.
• Assist with account reviews, client meetings, presentations, and business updates.
• Identify opportunities to strengthen the client relationship and expand services where appropriate.
• Represent the company professionally and ensure a consistently positive client experience.
• Escalate significant issues appropriately while taking ownership of resolving day-to‑day challenges.
• Support other account management and operational initiatives as needed.

What We're Looking For

• 2+ years of experience in account management, client success, operations, hospitality, customer service, or a related field.
• Excellent interpersonal and communication skills.
• Comfortable interacting with both frontline employees and senior-level managers.
• Highly organized with strong follow-through and attention to detail.
• Confident leading tours, meetings, and presentations.
• Ability to manage multiple priorities in a fast-paced onsite environment.
• Strong problem-solving and relationship-building skills.
• Professional, approachable, and service-oriented personality.
• Ability to work independently while collaborating effectively with internal and client teams.
• Proficiency with Microsoft Office, Google Workspace, or similar business tools.