Onsite Call Center Rep - Starting Monday, November 9, 2026

Account Control Technology; Augusta (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Benefits package: medical, dental and

401k with employer matching

Paid time off and holidays

Job summary

Account Control Technology is hiring an Onsite Call Center Representative in Augusta, GA to handle inbound customer calls and billing-related inquiries. Training begins Monday, November 9, 2026, with a full-time schedule and a comprehensive onboarding process.

Hourly pay is $16.00, with training hours 9am–6pm EST and regular hours 7am–7pm EST thereafter. Location: 1040 Stevens Creek Rd, Augusta, GA 30907; openings: 20.

Qualifications

• Must have excellent attendance and reliability.
• Typing speed of 35–40 wpm with good computer navigation.
• Strong communication skills and ability to handle customers professionally.
• Flexible shifts; willing to work within 7am–7pm EST and overtime as needed.
• Comfortable using multiple systems and screens during calls.

Responsibilities

• Answer inbound calls regarding billing inquiries.
• Handle disconnect/reconnect requests and payment arrangements.
• Process budget billings and make payments.
• Process trouble and outage orders and Move In/Out service.
• Assist customers with My Account ( Online Accounts ).

Skills

Great attendance

Typing speed 35-40 WPM

Computer navigation

Great communication

Shift flexibility 7am-7pm

Overtime willingness

Multi-screen work

Job description

Account Control Technology

Onsite Call Center Rep - Starting Monday, November 9, 2026

US-GA-Augusta

Job ID: 2026-3142

# of Openings: 20

Category: Customer Service/Support

Augusta Location

Overview

After the submission of your application, you will receive an email inviting to visit our office Monday - Friday: 8:30am - 2:00pm, to complete required assessments through our AI-powered platform (Harver). Completion of the assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: ONSITE - 1040 Stevens Creek Rd, Augusta, GA 30907

Compensation: $16.00/hour

Paid Training Start Date: Monday, November 9, 2026

Training Hours: Monday thru Friday: 9am - 6:00pm EST

Hours of Operation (following training): Monday thru Friday: 7am - 7pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as aCustomer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have great attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Flexible as shifts vary from 7am-7pm EST (shifts will be assigned in last 2 weeks of class)
• Open to working overtime in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
• Adhere to a break and lunch schedules as assigned
• Must be comfortable utilizing different systems/multiple screens

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.