Onsite AV Support Technician II

AVI-SPL; Charlotte (NC); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays and personal days

Training and development opportunities

Job summary

AVI-SPL is seeking an Onsite Maintenance Technician to deliver world-class AV support at customer sites. You’ll work with customers, management, and global support teams to ensure systems are installed, tested, and maintained to the highest standards.

The role requires strong troubleshooting, hands-on hardware skills, and the ability to train clients when needed. Expect travel to client sites and a focus on safe, professional service.

Qualifications

• Must communicate effectively with employees, customers, and colleagues.
• Able to use hand and power tools safely and efficiently.
• Able to work independently and meet deadlines.
• Advanced computer knowledge (Windows/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License with acceptable MVR.
• Minimum high school diploma or equivalent.
• Flexibility to work after hours and weekends.
• White Glove Service: provide high-level executive support in a corporate setting.
• Strong troubleshooting across AV and networking systems.
• Committed to exceptional customer service for corporate clients.
• Proficient with Logitech systems setup/configuration.
• Experience with Extron NAV deployments and troubleshooting.
• Proficient with Crestron setup/configuration.
• Networking setup: LAN/WAN, VLANs.
• Experience with Tricaster, PTZ cameras, audio console, and DMX lighting.
• Video wall experience with Planar/Christie/Barco/Daktronics/Samsung.

Responsibilities

• Setup and breakdown of conference spaces to meet event needs.
• Perform preventive maintenance to ensure technology works as designed.
• Clean AV equipment including cameras, monitors, and fans.
• Document job site activities and provide client training as needed.
• Provide timely support: meetings, non-complex AV components, video/audio recording.
• Collaborate with internal/external teams professionally.
• Adhere to local safety standards for site duties.
• Setup, operate and troubleshoot AV systems.
• Travel to various job sites as required.

Skills

Communication

Tools handling

Independent work

WIN/Mac proficiency

Signal flow knowledge

Valid driver's license

High school diploma

After-hours/weekend availability

Climbing/lifting

White Glove service

Troubleshooting

Customer service

Logitech systems

Extron NAV

Crestron systems

Networking (LAN/WAN)

Video wall experience

Education

High School Diploma or equivalent

Formal Electronics education (preferred)

Tools

Logitech systems

Extron NAV

Crestron systems

Tricaster switcher

Video wall vendors (Planar/Barco/Daktronics)

Networking hardware

Job description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals
• AVIXA Quick Start to the Audio-Visual Industry
• AVIXA CTS General CertificationQ-SYS 1+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.