Onsite Agency Leader with Insurance Experience

State-Farm-319b4913; Emory (TX); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid holidays

Job summary

State Farm is seeking an Onsite Agency Manager to lead daily operations of a busy insurance and financial services office. Prior State Farm agency experience is required, and the role focuses on ownership of team execution, customer experience, and results.

The position involves coaching staff, managing workflow, handling escalated issues, and maintaining strong agency standards in a fast-paced environment.

Qualifications

• Experience leading a State Farm agency or office
• Strong customer service expectations in a State Farm context
• Proven ability to coach, develop, and hold team members accountable
• Licenses in Property & Casualty and Life & Health required

Responsibilities

• Lead and manage the daily activities of the team
• Set expectations and hold team members accountable for performance
• Monitor sales, service, retention, and activity goals
• Coach team members and improve performance
• Ensure leads, opportunities, follow-ups, and customer requests are handled timely
• Oversee workflow and keep the office organized and efficient
• Assist with escalated customer situations and problem resolution
• Conduct or lead team huddles and meetings
• Help onboard and train new team members
• Reinforce agency procedures, standards, and expectations
• Identify problems early and take initiative to resolve them
• Communicate daily with agency ownership regarding results, staffing, and operational needs

Skills

Leadership

Customer service

Coaching

Team management

Communication

Organizational skills

Education

Property & Casualty and Life & Health licenses

Job description

State Farm is seeking an Onsite Agency Manager to lead daily operations of a busy insurance and financial services office. Prior State Farm agency experience is required, and the role focuses on ownership of team execution, customer experience, and results.

The position involves coaching staff, managing workflow, handling escalated issues, and maintaining strong agency standards in a fast-paced environment.