Onsite Manager

State-Farm-319b4913; Emory (TX); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid holidays

Job summary

State Farm is seeking an Onsite Agency Manager to lead daily operations of a busy insurance and financial services office. Prior State Farm agency experience is required, and the role focuses on ownership of team execution, customer experience, and results.

The position involves coaching staff, managing workflow, handling escalated issues, and maintaining strong agency standards in a fast-paced environment.

Qualifications

• Experience leading a State Farm agency or office
• Strong customer service expectations in a State Farm context
• Proven ability to coach, develop, and hold team members accountable
• Licenses in Property & Casualty and Life & Health required

Responsibilities

• Lead and manage the daily activities of the team
• Set expectations and hold team members accountable for performance
• Monitor sales, service, retention, and activity goals
• Coach team members and improve performance
• Ensure leads, opportunities, follow-ups, and customer requests are handled timely
• Oversee workflow and keep the office organized and efficient
• Assist with escalated customer situations and problem resolution
• Conduct or lead team huddles and meetings
• Help onboard and train new team members
• Reinforce agency procedures, standards, and expectations
• Identify problems early and take initiative to resolve them
• Communicate daily with agency ownership regarding results, staffing, and operational needs

Skills

Leadership

Customer service

Coaching

Team management

Communication

Organizational skills

Education

Property & Casualty and Life & Health licenses

Job description

Onsite Agency Manager – State Farm Experience Required

Full-Time | Onsite

We are seeking an experienced Onsite Agency Manager to lead the day-to-day operations of a busy, established insurance and financial services office.

Prior State Farm agency experience is required.

This is a hands-on leadership position for someone who understands how a successful State Farm office operates and is comfortable taking ownership of the team’s daily execution, accountability, customer experience, and results.

What You’ll Do

• Lead and manage the daily activities of the team
• Set expectations and hold team members accountable for performance and follow-through
• Monitor sales, service, retention, and activity goals
• Coach team members and help improve individual and team performance
• Ensure leads, opportunities, follow-ups, and customer requests are handled timely
• Oversee workflow and help keep the office organized and efficient
• Assist with escalated customer situations and problem resolution
• Conduct or lead team huddles and meetings
• Help onboard and train new team members
• Reinforce agency procedures, standards, and expectations
• Identify problems early and take initiative to resolve them
• Communicate daily with agency ownership regarding results, staffing, and operational needs

What We’re Looking For

• Previous experience working in a State Farm agency
• Strong understanding of State Farm agency operations and customer service expectations
• Property & Casualty and Life & Health insurance licenses
• Demonstrated leadership ability
• Strong organizational and follow-through skills
• Ability to coach, direct, and hold others accountable
• Professional communication skills
• Comfortable working in a fast-paced, performance-driven environment

Preferred

• Previous experience as an Office Manager, Agency Manager, Team Lead, or senior State Farm team member
• Experience leading both sales and service team members
• Experience training and developing employees

The Right Person for This Role

We’re looking for someone who doesn’t need to be told every day what needs to happen.

You notice when something is falling through the cracks, address it, and follow through until it’s resolved. You can support your team while still holding high standards. You’re comfortable having difficult conversations when necessary, and you understand that great leadership requires both accountability and encouragement.

Most importantly, you understand the pace and expectations of a State Farm agency and are ready to take ownership of the onsite operation.

What We Offer

• Competitive compensation based on experience and licensing
• Performance-based opportunities
• Paid time off
• Paid holidays
• 401(k)
• Established agency with an experienced team and significant book of business
• Opportunity to take on meaningful leadership responsibility

Schedule: Full-time, onsite

If you have State Farm agency experience and are ready to move into a leadership role—or you’re already managing a State Farm team and looking for your next opportunity,we’d like to hear from you.