Onsite Account Representative

Fastenal Co.; Mansfield (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer contribution

Paid time off

Job summary

Fastenal Co. in Mansfield, OH is seeking an Onsite Account Representative to manage the full customer relationship, work with upper management, and ensure business success. The role covers product receipt, inspection, staging, scanning, packing, and delivery, along with inventory management and sales execution.

The position emphasizes building trust, driving cost savings, and developing improvement programs, with a path to flexible scheduling after onboarding and performance goals are met.

Qualifications

• Must be 18+ and possess a valid driver's license with acceptable driving history.
• Degree in Business/Marketing or equivalent industry experience.
• Proficient with Microsoft Office Suite.
• Excellent written and oral communication skills.
• Strong math aptitude, attention to detail and urgency.
• Strong organization, planning and prioritizing abilities.
• Self-motivated, customer service oriented and able to work independently.
• Lift 25–50 lbs (up to 75 lbs) and pass drug screen where required.

Responsibilities

• Build relationships with multiple customer contacts and upper management.
• Receive, inspect, stage, scan, pack and make deliveries.
• Purchase, quote, source and manage inventory.
• Develop and execute a sales plan to reach and exceed goals.
• Communicate business statistics and progress toward goals.
• Develop continuous improvement programs.
• Demonstrate and maintain cost savings programs.
• Create a unique environment of program offerings.
• Handle day-to-day needs of the customer.

Skills

Microsoft Office

Communication skills

Organizational skills

Problem solving

Teamwork

Customer service

Education

Business/Marketing degree or equivalent experience

Tools

Timeline software

Job description

Job ID 637001

Title Onsite Account Representative

Type Full-time

Location Mansfield, OH44902

Departments Supply Chain

Date Published September 24, 2026

End Date 10-01-2026

Job Description

Onsite Account Representative

Job Description

Onsite Account Representative

800 N Main St, Mansfield, OH 44902

OH449 In Plant Store

Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm

OVERVIEW:

Working as Full-time Onsite Account Representative, you will be responsible for all aspects of the customer relationship and will work with the customer's upper management to ensure business success and compliance with any national or local service agreements. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES:

• Working directly with multiple customer contacts and building relationships with upper management
• Receiving product; inspecting it for quality control, staging, scanning, and packing; and making deliveries
• Purchasing product, quoting, sourcing, and managing inventory
• Developing and executing a sales plan to reach and exceed business goals
• Communicating business statistics & progress toward goals
• Developing continuous improvement programs
• Demonstrating and maintaining cost savings programs
• Creating a unique environment of program offerings
• Handling day-to-day needs of the customer

REQUIRED POSITION QUALIFICATIONS:

• 18 years of age or older, due to the nature of work
• Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
• Possess a degree in Business/Marketing OR equivalent industry experience and knowledge of the local market
• Proficient using Microsoft Office Suite
• Excellent written and oral communication skills
• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Demonstrate strong organization, planning and prioritizing abilities
• Exhibit strong problem solving, deductive reasoning and decision making skills
• Highly motivated, self directed and customer service oriented
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:

• Experience and success in Strategic/Key account or National Account sales
• Prior vending and implementation experience
• Knowledge and experience using Timeline software
• Prior process mapping and DMAIC experience
• Experience speaking and presenting to groups of people

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

FULL-TIME BENEFITS:

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.