Online Sales Specialist

Innovative Construction Group; North Charleston, Northern (SC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PulteGroup is seeking an energetic sales/marketing professional to respond to inquiries, qualify leads, and guide potential buyers to the best home and community fit. You will coordinate with onsite counselors, maintain realtor relationships, and leverage multiple platforms to track activity and drive appointments.

Ideal candidates have 2+ years in sales/marketing, strong communication skills, and a proven ability to manage leads across channels.

Qualifications

• Minimum High School Diploma or equivalent.
• Bachelor's Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.
• Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.
• Strong organizational and planning skills.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.

Responsibilities

• Respond to all email, phone, and text leads with a customer-focused approach.
• Provide information and marketing material to leads and highlight community advantages.
• Qualify leads and determine best community and floor plan fit.
• Set appointments with Onsite Sales Counselors and perform lead follow-up.

Skills

Proven email communication

Phone communication

Lead management experience

Sales experience

Organizational skills

Time management

Education

Bachelor's degree in Marketing/Business or related field

High School Diploma or equivalent

Real Estate License

Tools

Call Tracking Metrics

Podium

BombBomb

Microsoft Dynamics/D365

Job description

Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes-we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.

PRIMARY RESPONSIBILITIES

Consumer and Realtor Experience: Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable. Provide information and marketing material to leads, along with other important selling points of each community. Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities. Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting. Maintain relationships with realtor partners through monthly follow up. Leveraging Technical Platforms: Utilize multiple lead management software systems daily including: Call Tracking Metrics - Phone Routing System, Podium - Texting Platform, BombBomb - Video Messaging Platform, Microsoft Dynamics/D365 - Company CRM. Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details. Reporting Metrics: Track and report relevant lead activity as it relates to appointments, sales and closings. Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

SCOPE

Decision Impact: Individual Department Responsibility: None Budgetary Responsibility: No Direct Reports: No Indirect Reports: No

REQUIRED EDUCATION

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

REQUIRED EXPERIENCE

• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.
• Preferred Attributes: Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.

EMPLOYER POLICY

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address). We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat). We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.). We will not request money as part of your interview or onboarding process.

EEO STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This organization participates in e-Verify. Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

PULTEGROUP EMPLOYEE BENEFITS

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage