Online Retail Coordinator

Culver; Indiana, Northern (PA, KY); Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Culver Eagle Outfitters Store seeks an Online Retail Coordinator to manage our e-commerce operations and inventory systems, ensuring accurate merchandise flow across campus locations and the online shop.

You will oversee Shopify storefront management, order fulfillment, and customer inquiries while supporting daily store operations, inventory cycles, and cross-location events. The role requires strong bookkeeping, Excel/Word skills, and the ability to lift 50 pounds when needed.

Qualifications

• Bachelor's degree in a related field or equivalent experience preferred.
• Experience using Shopify is preferred.
• Administrative and bookkeeping skills with strong numbers, inventory accounting/management and safe cash-handling procedures.
• Excellent administrative, organizational, and problem-solving skills, and highly developed computer skills with Excel and Word.
• Ability to lift 50 pounds frequently.

Responsabilités

• Manage and maintain the online store (Shopify) with product setup, inventory updates, descriptions, and imagery.
• Oversee order fulfillment, shipping, and returns for accuracy and timeliness.
• Provide customer support for online inquiries including product, shipping, and returns.
• Oversee and maintain accurate inventory across all campus store locations and online channels.
• Manage daily merchandise receiving and entry into inventory management systems (POS, e-commerce, accounting).
• Maintain inventory accuracy via monthly cycle counts and annual physical inventories.
• Ensure proper product flow from receiving through stocking and fulfillment.
• Provide customer service to students, faculty, staff, and stakeholders.
• Support opening and closing responsibilities; maintain store appearance and cleanliness.
• Assist with operations across multiple campus locations and events; occasional evenings/weekends.

Connaissances

Customer service

Inventory management

Excel

Word

Attention to detail

Cash handling

Relationship building

Formation

Bachelor's degree or equivalent experience

Outils

Shopify

Description du poste

The Online Retail Coordinator is responsible for managing e-commerce operations for the Culver Eagle Outfitters Store and inventory systems and merchandise flow. This role ensures inventory accuracy across all retail locations and online channels, supports efficient product movement, and assists with daily store operations.

RESPONSIBILITIES:

E-Commerce Operations

• Manage and maintain the online store (Shopify), including product setup, inventory updates, product descriptions, and imagery
• Oversee order fulfillment, shipping, and returns to ensure accuracy and timeliness
• Provide customer support for online inquiries, including product, shipping, and return questions

Inventory Compliance

• Oversee and maintain accurate inventory across all retail store locations, including the Culver Eagle Outfitters Store, Culver Museum & Gift Shop, the seasonal Woodcraft Store during Summer Camp, and the fully integrated e commerce platform.
• Manage daily merchandise receiving and ensure accurate entry into the inventory management system supporting point-of-sale (POS), e-commerce platform and accounting systems
• Maintain inventory accuracy through monthly cycle counts and annual physical inventories
• Ensure proper product flow from receiving through stocking and fulfillment

Operations & Store Support

• Provide customer service to students, faculty, staff, and other stakeholders
• Support opening and closing responsibilities
• Maintain store appearance and cleanliness standards
• Assist with operations across multiple retail locations and special events

Compliance & Process Support

• Ensure compliance with safety, loss-prevention, and inventory control practices
• Assist with implementing and developing policies and procedures
• Prepare merchandise, personal care/school supplies, and food/drinks for cycle counts and physical inventories

Other Duties

• Perform cash register duties as required.
• May be asked to work other campus store locations and events.
• Occasional evenings and weekends required based on operational needs

REQUIREMENTS: A bachelor's degree in a related field or equivalent experience is preferred. Experience using Shopify is desired. Administrative and bookkeeping skills with a strong aptitude for numbers, inventory accounting/management and safe cash-handling procedures is required. Must have excellent administrative, organizational, and problem-solving skills, and highly developed computer skills with high competency with Excel, Word and related software. A demonstrated ability to build relationships using vital customer service and communication skills are essential to success in this position. This position requires the ability to lift 50 pounds frequently.