Online Retail Banking Specialist — Customer Experience

Beal Bank USA; Plano (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

10 paid holidays

Vacation/sick days per year

Job summary

Beal Bank USA in Plano, TX is seeking a Specialist to deliver exceptional frontline service to business customers in an on-site environment. You will handle transactions, assist with account maintenance, and ensure compliance with bank policies while supporting leadership in day-to-day operations.

The role requires 2-4 years of relevant bank or customer service experience, solid knowledge of retail banking operations, and strong communication skills.

Qualifications

• 2-4 years relevant bank experience or customer service experience preferred.
• The ideal individual should possess a good working knowledge of retail banking operations and regulatory compliance as well as policies and procedures with regard to customer service, new accounts and other functions.
• Experience in retail banking operations and customer service, including exceptions, customer/transaction research, general ledger postings and escheatment are ideal.
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
• The individual must be able to organize a project, follow up, track and report its resolution.
• Developed critical thinking and decision-making skills.
• The individual must exhibit strong listening, verbal and written communications skills.
• This position requires the ability to work well under pressure while maintaining high standards of customer service, compliance and data accuracy.
• Proven ability to prioritize and manage multiple responsibilities in a fast-paced environment, including ability to operate under daily scheduled deadlines.
• High school diploma required; some college or technical training desired.
• Proficient in 10 key, Microsoft Office and Internet navigation.
• Knowledge of or the ability to quickly learn banking software applications.

Responsibilities

• Answer incoming phone calls, addressing customer needs, questions and concerns while escalating any problems to appropriate internal resources for resolution.
• Process a variety of customer transactions accurately and efficiently in accordance with bank policies and regulations, including the opening, servicing and closing of all account products offered by the bank.
• Enhance the customer satisfaction and the reputation of Beal Bank by warmly greeting, engaging and developing good professional relationships with customers.
• Conduct select teller transactions such as processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc.
• Open and process incoming mail, completing logs, reports, audits and control checks.
• Monitor and process daily exception files for ACH and inclearing file.
• Perform decisioning for rejected items.
• Perform account research where necessary and assist branches, retail management and back-office units when necessary as it relates to item processing or retrieval of items.
• Process manual cash letter or force-post items that cannot be sent electronically.
• Review large inclearing items and submit items requiring management review for payment.
• Perform all requirements for annual escheatment for Beal Bank, Beal Bank USA and affiliates.
• Image customer documents and quality control checks of documents.
• Practice security protocols and procedures in order to protect customer confidentiality and privacy.
• All other duties assigned by Manager.

Skills

Customer service

Retail banking operations

Regulatory compliance

Communication skills

Attention to detail

Education

High school diploma

Tools

10-key

Microsoft Office

Internet navigation

Job description

Beal Bank USA in Plano, TX is seeking a Specialist to deliver exceptional frontline service to business customers in an on-site environment. You will handle transactions, assist with account maintenance, and ensure compliance with bank policies while supporting leadership in day-to-day operations.

The role requires 2-4 years of relevant bank or customer service experience, solid knowledge of retail banking operations, and strong communication skills.