Bilingual Enrollment Specialist - Inbound/Outbound

ThrivePoint High School; Arizona; Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Vision insurance

Job summary

Learning Matters Educational Group is seeking an Enrollment Specialist—an inside sales and customer service role in a high-volume, in-person call center environment. You will handle inbound and outbound leads, guide families through enrollment, and close enrollments using HubSpot CRM.

Requires bilingual Spanish and English; call center or customer service experience preferred; strong phone presence and ability to manage multiple conversations.

Qualifications

• Bilingual Spanish and English required.
• Call center, inside sales, or customer service experience preferred.
• Comfort making and receiving dozens of calls per day.
• Strong phone presence and communication skills.
• Ability to manage multiple conversations and priorities.
• CRM experience required, HubSpot strongly preferred.
• Must hold a current Arizona IVP Fingerprint Clearance Card.

Responsibilities

• Handle inbound and outbound calls and emails daily.
• Qualify students and families and determine program fit.
• Guide families through the full enrollment process and orientation.
• Deliver strong customer service that drives enrollment and retention.
• Meet or exceed call, follow-up, and enrollment goals.
• Maintain accurate records in HubSpot CRM.
• Work collaboratively with the enrollment team.
• Participate in required meetings and training.

Skills

Bilingual Spanish and English

CRM experience

HubSpot

Google Workspace

Strong phone presence

Education

High school or equivalent

Tools

HubSpot

Google Workspace

Job description

Enrollment Specialist
Inside Sales and Customer Service

Reports to Enrollment Director

Work Location: In-Person

Role summary

High-volume, phone-based enrollment role in a call center environment. You will work inbound and outbound leads, guide families through enrollment, and close enrollments using HubSpot CRM. This role is fast-paced, metrics-driven, and customer focused.

Core responsibilities

• Handle inbound and outbound calls and emails daily
• Qualify students and families and determine program fit
• Guide families through the full enrollment process and orientation
• Deliver strong customer service that drives enrollment and retention
• Meet or exceed call, follow-up, and enrollment goals
• Maintain accurate records in HubSpot CRM
• Work collaboratively with the enrollment team
• Participate in required meetings and training

Required qualifications

• Bilingual Spanish and English required
• Call center, inside sales, or customer service experience preferred
• Comfort making and receiving dozens of calls per day
• Strong phone presence and communication skills
• Ability to manage multiple conversations and priorities
• Basic proficiency with Google Workspace
• CRM experience required, HubSpot strongly preferred
• Must hold a current Arizona IVP Fingerprint Clearance Card

This is a phone-first, performance-based role. Success is measured by activity, follow-through, and enrollments.

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Language:
• Spanish (Preferred)
• License/Certification:

Required

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Learning Matters Educational Group is an Equal Opportunity Employer (EEO).

Core Purpose

To bring opportunities to underserved kids We are committed to creating access, equity, and growth for students who need it most.

Core Values

Ambassador: We champion the mission of LMEG and represent it with pride and dedication.

Humble: We leave our egos at the door—collaborating with openness and respect.

Personal Record: We lean into discomfort and challenges as pathways to growth.

Don’t Make Assumptions: We choose empathy first, seeing the best in every person and situation