Online Program Enrollment Specialist

Vermont State University; Johnson (VT); Remote; USD 45,000 - 60,000; Full time

Job summary

Vermont State University seeks an Online Program Enrollment Specialist to enhance recruitment and enrollment for online programs. This role involves outreach, application evaluation, and collaboration with various departments to ensure a positive applicant experience. Ideal candidates will possess strong customer service and organizational skills, alongside a Bachelor's degree and relevant admissions experience. The position offers a flexible schedule and the opportunity to work remotely or at any VTSU location.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Tuition Waiver to Vermont State Colleges

Tuition Waiver to UVM for dependent children

Employee Assistance Program

Long Term Disability

14 Paid Holidays

Medical, Personal, and Vacation Leave

Qualifications

• 1-3 years of relevant admissions experience.
• Strong knowledge of admissions operations.

Responsibilities

• Recruit, evaluate, admit, and enroll qualified applicants.
• Conduct outreach and respond to inquiries.
• Manage assigned student population and recruitment plan.

Skills

Customer Service

Public Speaking

Interpersonal Skills

Organizational Skills

Education

Bachelor’s Degree

Tools

Web-based CRM

Job description

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Description

Job Details

Description

ONLINE PROGRAM ENROLLMENT SPECIALIST
Grade 12
VSC UP – PAT Bargaining Unit Exempt

BASIC FUNCTION

Online Program Enrollment Specialists provide services primarily to recruit, evaluate, admit, and enroll qualified applicants to Vermont State University’s online programs.

Characteristic Duties & Responsibilities

1. Disseminate informational materials to prospective students through audience-appropriate communications/presentations both virtually and through digital platforms.
2. Conduct outreach to prospective students and respond to inquiries and requests for information in a timely manner via phone, email, and other digital communication tools. Input new and prospective student contact information and any necessary notes into CRM. Follow up with contacts and prospective students as outlined by communication plans.
3. Review and evaluate applications and transcripts, including preliminary evaluation of transfer credits, interview prospective students, provide general admission and enrollment advisement with a designated prospective student population.
4. Manage an assigned population of students by type or academic interest and a recruitment plan including developing and maintaining relationships with schools and organizations, attend college fairs, classroom presentations and other recruitment events.
5. Assist in the planning, implementation, and evaluation of special online outreach events, including virtual open houses, regional events, counselor events, and other group visit opportunities.
6. Assist with travel recruitment efforts for campus-based students, including attending college fairs, high school visits, and other off-campus events to engage prospective students as needed.
7. Work with campus partners to support online program enrollment initiatives.
8. Collaborate with operations staff, academic departments, and admissions leadership to ensure a smooth, positive, and transparent applicant to student experience.
9. Keep abreast of current Vermont State University programs, policies, and procedures.

Supervision received

General supervision is received from the Associate Director of Admissions/Team Lead.

Minimum Qualifications

• Bachelor’s degree in student personnel services or other appropriate discipline desirable, plus one to three years of relevant admissions experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Current, valid driver’s license and insurable driving record.
• Willing to work a flexible/non-traditional schedule.
• Willingness to travel.

Knowledge, Skills, & Abilities

• Strong knowledge of admissions operations; previous VSC experience desirable.
• Specialized knowledge and skills related to specific areas of responsibility.
• Commitment to developing own professional knowledge and the professional knowledge of team members regarding diversity, equity, inclusion, and social justice, and how it informs practices within area of expertise.

• Excellent customer service, public speaking, and interpersonal skills.
• Strong planning, administrative, and organizational skills.
• Ability to effectively communicate with high school students, parents, counselors, faculty, staff, and alumni, requiring group speaking skills and individual advising skills.
• Knowledge of web-based CRM, preferably Slate.

• Demonstrated ability to support a diverse community and promote inclusive environments.
• Ability to use data-informed decision making to inform resource allocation, processes, and procedures.

Location:

Remote or any VTSU location.

We encourage applicants interested in building an inclusive, equitable, and diverse community at VSC.

Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Tuition Waiver to Vermont State Colleges
• Tuition Waiver to UVM* for dependent children
• Employee Assistance Program
• Long Term Disability
• 14 Paid Holidays
• Medical, Personal, and Vacation Leave

Vermont State University is committed to diversity and encourages applications from marginalized and underrepresented populations. It is an equal opportunity employer and will provide accommodations for applicants with disabilities. For assistance, contact [e-mail].

Note: This job may be subject to a criminal background check. Employment offers are contingent upon satisfactory results.