Online Program Enrollment Specialist

Vermont State University; Johnson (VT); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Online Program Enrollment Specialist to enhance their online recruitment efforts. This role involves engaging prospective students through various digital platforms, conducting outreach, and providing personalized admissions advisement. The ideal candidate will possess excellent customer service and public speaking skills, along with a strong commitment to fostering an inclusive environment. Join a forward-thinking institution that values diversity and offers a supportive community for both staff and students.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Tuition Waivers

Employee Assistance Program

Long Term Disability

Paid Holidays

Leave Benefits

Qualifications

• Bachelor's degree desirable, plus 1-3 years of admissions experience.
• Strong knowledge of admissions operations and commitment to diversity.

Responsibilities

• Recruit, evaluate, and enroll qualified applicants for online programs.
• Conduct outreach and respond to inquiries via digital communication.

Skills

Customer Service

Public Speaking

Interpersonal Skills

Planning

Organizational Skills

Web-based CRM

Education

Bachelor’s Degree in Student Personnel Services

Tools

Slate CRM

Job description

Join to apply for the Online Program Enrollment Specialist role at Vermont State University

Description

Job Details

Description

ONLINE PROGRAM ENROLLMENT SPECIALIST Grade 12

VSC UP –PAT Bargaining Unit Exempt

BASIC FUNCTION
Online Program Enrollment Specialists provide services primarily to recruit, evaluate, admit, and enroll qualified applicants to Vermont State University’s online programs.

Characteristic Duties & Responsibilities

• Disseminate informational materials to prospective students through audience-appropriate communications/presentations both virtually and through digital platforms.
• Conduct outreach to prospective students and respond to inquiries and requests for information in a timely manner via phone, email, and other digital communication tools. Input new and prospective student contact information and any necessary notes into CRM. Follow up with contacts and prospective students as outlined by communication plans.
• Review and evaluate applications and transcripts, including preliminary evaluation of transfer credits, interview prospective students, provide general admission and enrollment advisement with a designated prospective student population
• Manage an assigned population of students by type or academic interest and a recruitment plan including developing and maintaining relationships with schools and organizations, attend college fairs, classroom presentations and other recruitment events
• Assist in the planning, implementation, and evaluation of special online outreach events, including virtual open houses, regional events, counselor events, and other group visit opportunities.
• Assist with travel recruitment efforts for campus-based students, including attending college fairs, high school visits, and other off-campus events to engage prospective students as needed.
• Work with campus partners to support online program enrollment initiatives
• Collaborate with operations staff, academic department and admissions leadership to ensure smooth, positive, and transparent applicant to student experience.
• Keep abreast of current Vermont State University programs, policies and procedures.

Supervision received
General supervision is received from the Associate Director of Admissions/Team Lead.

Minimum Qualifications

• Bachelor’s degree in student personnel services or other appropriate discipline desirable, plus one to three years of relevant admissions experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Current, valid driver’s license and insurable driving record.
• Willing to work a flexible/non-traditional schedule.
• Willingness to travel

Knowledge, Skills, & Abilities

• Strong knowledge of admissions operations; previous VSC experience desirable.
• Specialized knowledge and skills related to specific areas of responsibility.
• Commitment to developing own professional knowledge and the professional knowledge of team members regarding diversity, equity, inclusion and social justice and how it informs practices within area of expertise

Skills

• Excellent customer service, public speaking and interpersonal skills required
• Strong planning, administrative and organizational skills
• Ability to deal effectively with high school students, parents, school counselors, students/faculty/staff/alumni, requiring group speaking skills, individual interviewing/advising skills
• Knowledge of web-based CRM, preferably Slate

Abilities

• Demonstrated ability to support a diverse community and promote diverse perspectives, cultures and an inclusive environment
• Ability to use data-informed decision making to inform resource allocation, processes, and procedures.

Location: Remote or any VTSU location

We encourage applicants with a demonstrated interest in building and supporting an inclusive, equitable, and diverse community at VSC.

Benefits Package include Medical, Dental, Vision Insurance, Retirement Plan, Tuition Waivers, Employee Assistance Program, Long Term Disability, Paid Holidays, and Leave benefits.

Vermont State University values individual differences and encourages applications from marginalized and underrepresented populations. It is an equal opportunity employer and will accommodate disabilities. For assistance, contact [e-mail].

Note: This job may be subject to a criminal background check, contingent upon results.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• Higher Education