Online Order Picker & Customer Experience Specialist

Fred Meyer; Happy Valley (OR); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Fred Meyer is seeking an individual to pick and assemble customers' online orders in a store setting, ensuring freshness and quality. Responsibilities include processing payments, loading orders into customers' cars, and delivering a positive shopping experience.

Candidates should read shelf tags, communicate professionally with customers, and follow substitutions when items are unavailable. The role emphasizes safety and regulatory compliance while maintaining organized staging areas.

Qualifications

• Minimum requirements include ability to work without supervision, read shelf tags, and strong communication.
• Basic math skills required; attention to freshness and quality.
• Evening, weekend, or peak times may be required as part of a production/warehouse environment.

Responsibilities

• Select and assemble online orders efficiently with attention to freshness.
• Process coupons and payments; load orders into customers' cars at pickup.
• Provide positive customer service and uphold Fred Meyer values.

Skills

Independent work

Read shelf tags

Excellent communication

Basic math

Warehouse/production exp

Customer service orientation

Food safety compliance

Order picking & storage

Order selection

Follow directions

Quality & freshness

Customer communication

Order retrieval & load

POS processing

Substitution decisions

Bagging standards

Communicate substitutions

Maintain cleanliness

Discrepancy reporting

Equipment inspection

Opening/closing procedures

Adapt to new processes

Train new staff

Productivity standards

Teamwork under pressure

Conflict management

Integrity & discretion

Seek assistance when needed

Customer accessibility support

Reasonable accommodation awareness

Job description

Fred Meyer is seeking an individual to pick and assemble customers' online orders in a store setting, ensuring freshness and quality. Responsibilities include processing payments, loading orders into customers' cars, and delivering a positive shopping experience.

Candidates should read shelf tags, communicate professionally with customers, and follow substitutions when items are unavailable. The role emphasizes safety and regulatory compliance while maintaining organized staging areas.