Online New Home Advisor

Propertymate Inc. dba Jome; San Antonio (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a rapidly growing remote-first startup as an Online New Home Advisor. Help transform the home-buying experience by providing personalized assistance to buyers, guiding them through inquiries and ensuring a seamless journey from initial interest to purchase. This role offers significant growth opportunities within a mission-driven team.

Benefits

Stock Options

Flexible hours

Professional Growth training

Generous PTO

Qualifications

• Must hold an active Real Estate license in Texas.
• Comfortable in fast-paced, remote environments.
• Experience with new construction sales and transaction coordination.

Responsibilities

• Guide buyers through the online home-buying journey.
• Coordinate home tours and maintain communication.
• Support post-sale documentation and customer service.

Skills

Customer service

Communication

Organization

Education

Active Real Estate license with TREC

Tools

CRM tools

Job description

Jome is an innovative online marketplace dedicated to transforming the new construction home-buying experience. Our platform empowers buyers to easily discover, compare, and purchase new construction homes.

We're a fast-growing, remote-first startup that blends advanced technology with expert insights to make homeownership more accessible, transparent, and enjoyable. Our tight-knit team is passionate about reshaping real estate for the better — and we’re just getting started.

Your Mission

As our Online New Home Advisor , you’ll play a crucial role in guiding buyers through their digital home-buying journey. You’ll be the friendly, knowledgeable first point of contact for potential buyers, providing personalized assistance, answering inquiries, scheduling home tours and ensuring a seamless customer experience from initial interest through purchase.

This is our first hire for the Online New Home Sales Coordinator position — which means you won’t just be taking on a role, you’ll be helping shape it and should thrive in ambiguity.

You’ll have the chance to work closely with leadership, influence how we structure and scale our digital sales process, and bring fresh ideas to the table. There’s significant opportunity for growth , including potential pathways into leadership, training, or strategic operations. If you’re excited about building something from the ground up and growing with a mission-driven company, this is the place for you.

What You'll Do

• Respond to incoming inquiries from prospective homebuyers through various channels.
• Guide buyers through our online marketplace experience, helping them explore, compare, and move forward with new home purchases
• Coordinate with our internal and external teams to match buyers with the right homes and communities
• Maintain accurate, timely records of all buyer interactions and pipeline updates
• Track buyer feedback and collaborate with the Product team to improve the platform experience
• Support the setup and scheduling of virtual or in-person home tours, walkthroughs, or consultations
• Ensure clear, helpful communication across the buyer journey — from first click to closing
• Assist with post-sale coordination, documentation, and customer service satisfaction follow-ups
• Contribute to the ongoing improvement of our sales processes, scripts, and buyer resources

You Might Be a Fit If

• You have an active Real Estate license with the Texas Real Estate Commission (TREC)
• You’re comfortable working in fast-paced, remote environments and thrive with autonomy and ambiguity
• You have experience in New Construction sales, transaction coordination, and proptech
• You're passionate about delivering helpful, human, and efficient service
• You communicate clearly and empathetically in both written and verbal forms
• You care deeply about the customer journey and how to make it better
• You’re highly organized, self-motivated, and tech-savvy

Bonus Points If You Have

• Familiarity with CRM tools (e.g., Pipedrive, Salesforce, etc.)
• Experience working for a home builder as a sales representative
• Experience in an early-stage startup or scaling tech company

What We Offer

• Real Impact – Shape the future of homebuying with every interaction
• Established & Growing – Join a stable, well-funded startup with momentum
• Remote-First Culture – Work from anywhere with flexible hours
• Tight-Knit Team – Collaborate with passionate leaders and builders
• Stock Options – Share in our long-term success
• Professional Growth – Access training and development support
• Generous PTO – Recharge with 21+ days off each year