Online Learning Operations Coordinator

Indian River State College; Port Saint Lucie (FL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

FRS retirement

Work-life balance

Discounts & perks

Professional development

Affordable coverage

Job summary

Indian River State College is seeking an Online Learning Training Coordinator to support faculty and staff with training, technology resources, and collaborative partnerships across multiple campuses. You will coordinate training sessions, supervise logistics, and ensure alignment with institutional goals for online learning and professional development.

The role requires strong customer service, problem-solving, and communication skills, plus the ability to travel between campuses and

Qualifications

• Bachelor's degree or equivalent experience scheduling events and coordinating with departments.
• Excellent customer service, both on the phone and in person.
• 2+ years in higher education or technology setting preferred.
• Strong problem-solving and communication skills.
• Ability to travel between campuses.
• Occasional night and weekend shifts may be required.

Responsibilities

• Plan, schedule, and manage logistics for online learning training sessions on all campuses.
• Deliver basic training on LMS and related tools.
• Provide data and reports to instructional designers and LMS admins.
• Act as the primary liaison for online learning training coordination.
• Analyze training data and feedback to inform priorities.
• Create and maintain training materials and guides.
• Maintain records of training sessions and participant progress.
• Assist with troubleshooting minor LMS issues during sessions.
• Complete other duties as assigned.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Travel readiness

Education

Bachelor's degree

Job description

Job Description

At Indian River State College, we believe that empowering employees with the right tools and knowledge creates exceptional learning experiences for our students. As our Online Learning Training Coordinator, you will play a vital role in supporting faculty and staff through training, technology resources, and collaborative partnerships. This position is ideal for someone who enjoys helping others, solving problems, coordinating multiple projects, and contributing to a culture of continuous learning and innovation.

About Us

Indian River State College is a leading public institution on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs that meet the needs of our region. At The River, we believe every student’s and every employee’s story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring. With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

Why Join The River

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it’s an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

What We Offer

• Health & Wellness: Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation, personal, and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities, leadership training, and career advancement pathways

JOB SUMMARY

Under minimal supervision, this position ensures the effective delivery of training, support services, and other online learning resources to faculty and staff across all campuses. This position is responsible for the day-to-day coordination of training sessions and maintenance of the online learning environment. Additionally, the Coordinator supervises training logistics, provides direct assistance during sessions, and ensures alignment with institutional goals for online learning and professional development for faculty and staff.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Plan, schedule, and manage logistics for online learning training sessions on all campuses. (20%)
• Deliver basic training on using Learning Management Systems (LMS) and other tools. (20%)
• Prepare and provide data or reports to instructional designers and LMS admins. (15%)
• Act as the primary point of contact for online learning training coordination, and as a liaison between departments to align training goals with organizational objectives. (15%)
• Ensure smooth information flow between instructional designers, LMS admins, and staff. Analyze training data and feedback to inform future training priorities. (10%)
• Create and maintain quick-reference guides and training materials. (5%)
• Maintain records of training sessions, schedules, and participant progress. (5%)
• At Indian River State College, we believe that empowering employees with the right tools and knowledge creates exceptional learning experiences for our students. As our Online Learning Training Coordinator, you will play a vital role in supporting faculty and staff through training, technology resources, and collaborative partnerships. This position is ideal for someone who enjoys helping others, solving problems, coordinating multiple projects, and contributing to a culture of continuous learning and innovation.Assist with troubleshooting minor L
• MS issues and inquiries during training sessions. (5%)
• Completes all other duties and responsibilities as assigned. (5%)

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor's degree from a regionally accredited institution; OR demonstrated experience scheduling events, training and partnering with outside departments to meet their needs.
• Outstanding customer service skills both on the telephone and face-to-face;
• Two (2) years of experience in a higher education or technology setting preferred;
• Excellent problem-solving, patience and a customer-friendly attitude required;
• Strong written and verbal communication skills;
• Ability to establish and maintain effective working relationships with key college stakeholders, including students, faculty, college administrators, and community members.
• Demonstrated proficiency in the use of instructional computing applications including learning management systems, web-conferencing systems, online proctoring services, and Web 2.0 applications;
• Ability to travel between campuses for meetings or position responsibilities;
• This position includes some night and weekend shifts, as scheduled.

PHYSICAL DEMANDS

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

ADDITIONAL EXPECTATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.

Classification

Staff

Supervisory

No

FLSA Exempt

Yes

Employment Type

Regular

Compensation and Application Deadline

Pay range starts at: $43,865.32 . All salary calculations start at the minimum salary and will be based on candidate's education and experience | Open until filled.