Online Grocery Shopper: Freshness Focus & Fast Pickup

Hy-Vee, Inc.; Rochester (MN); On-site; USD 18,000 - 22,000; Part time

Job summary

Hy-Vee, Inc. in Minnesota is seeking an Aisles Online Shopper to accurately select groceries for online orders and ensure quality across departments. You will manage temperature-controlled fulfillment and assist customers with their needs in a fast-paced store environment.

The role emphasizes attention to detail, clear communication, and independent work, with opportunities to contribute to special projects and process improvements in a customer-focused team.

Qualifications

• Must deliver outstanding customer service while assisting customers throughout the store.
• Accurately select groceries online with a focus on freshness and quality across departments.
• Communicate clearly with customers and store personnel in a friendly, professional manner.
• Stay organized and manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer’s arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee’s dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Attention to detail

Communication

Organization

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Minnesota is seeking an Aisles Online Shopper to accurately select groceries for online orders and ensure quality across departments. You will manage temperature-controlled fulfillment and assist customers with their needs in a fast-paced store environment.

The role emphasizes attention to detail, clear communication, and independent work, with opportunities to contribute to special projects and process improvements in a customer-focused team.