Online Grocery Picker — Fresh, Accurate & Fast

Hyvee.io; Iowa City (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Shopper to accurately pick groceries for online orders and ensure timely fulfillment while delivering friendly, helpful customer service in a fast-paced store environment.

You will handle items from all departments, maintain proper temperatures, and assist customers with substitutions or special requests to guarantee a positive online shopping experience.

Qualifications

• High school diploma or equivalent preferred.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store.
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Ensure products maintain proper temperature throughout the entire fulfillment process.
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products for customers upon request or when items are unavailable.
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Skills

Customer service

Attention to detail

Communication

Multitasking

Independent worker

Education

High school diploma

Tools

POS system

Job description

Hy-Vee is seeking an Aisles Online Shopper to accurately pick groceries for online orders and ensure timely fulfillment while delivering friendly, helpful customer service in a fast-paced store environment.

You will handle items from all departments, maintain proper temperatures, and assist customers with substitutions or special requests to guarantee a positive online shopping experience.