Online Grocery Pick-Up Specialist

The Kroger Co.; Lansing (MI); In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

The Kroger Co. in Lansing, MI is hiring for an Online Grocery Pick-Up Clerk. You will select and gather products for customers' on-line orders with focus on freshness and quality, process payments, and load orders into customers' cars at pickup.

Join the e-Commerce team to provide a positive customer service experience, follow safety guidelines, and maintain organization in staging areas. Prior experience as a personal shopper or in a retail/warehouse setting is helpful.

Competenze

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Mansioni

• Select and gather products for online orders efficiently with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process.
• Assemble online orders, process coupons and payment, and deliver and load orders to cars at pickup.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional manner.
• Retrieve orders from staging locations and load into customers’ cars.
• Provide a positive customer service experience to encourage online shopping.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Conoscenze

Work without supervision

Shelf tag reading

Basic math

Communication skills

Descrizione del lavoro

The Kroger Co. in Lansing, MI is hiring for an Online Grocery Pick-Up Clerk. You will select and gather products for customers' on-line orders with focus on freshness and quality, process payments, and load orders into customers' cars at pickup.

Join the e-Commerce team to provide a positive customer service experience, follow safety guidelines, and maintain organization in staging areas. Prior experience as a personal shopper or in a retail/warehouse setting is helpful.