Online Grocery Pick-Up Clerk

Kroger in; Warner Robins (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

A prominent grocery chain is seeking an Online Grocery Pick-Up Clerk to assist in the selection and assembly of online orders. This role emphasizes customer service and operational efficiency in a fast-paced environment, ensuring product quality and adherence to food safety standards. Opportunities for growth and comprehensive benefits are provided.

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Tuition reimbursement up to $21,000

Associate discounts on various purchases

Emotional and financial support programs

Industry-leading training opportunities

Qualifications

• Experience in customer service required.
• Ability to work in a fast-paced environment.
• Familiarity with safety procedures essential.

Responsibilities

• Select and gather products for customers' online orders.
• Assemble orders, process payments, and load orders into customers' cars.
• Communicate any order substitutions to customers.

Skills

Customer Service

Organizational Skills

Attention to Detail

Food Safety Knowledge

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars during pick-up. Provide excellent customer service to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Founded over a century ago in Cincinnati, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together around a shared passion for food and people, with a mission to "Feed the Human Spirit." We innovate tirelessly to create memorable experiences for customers, communities, and colleagues, with food at the heart of it all.

We value our people, offering the ingredients for success both at work and in life. We support your growth with competitive benefits and opportunities to develop your potential. Whether seeking part-time work or a new career, join our Kroger family today!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Extensive healthcare coverage: medical, dental, vision, and prescriptions through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave.
• Emotional and financial support, including free counseling and confidential financial tools through our Employee Assistance Program and Goldman Sachs Ayco.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career pathways.

For more information, please visit our Benefits Page.

Job Responsibilities:

• Initiate and complete the selection process for online orders.
• Assemble orders, process coupons and payments, and load orders into customers' cars at pick-up.
• Scan and bag orders, following bagging standards.
• Communicate any order substitutions or exceptions to customers at pick-up.
• Ensure the quality, freshness, and accuracy of all items.
• Follow all food safety laws, procedures, and company guidelines.
• Store products in appropriate temperature zones.
• Respond professionally to customer calls and inquiries.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and equipment issues to management.
• Perform opening and closing procedures as required.
• Assist in training new team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support customers with special needs, minors, and older adults.
• Perform essential job functions with or without reasonable accommodations.