Online Grocery Pick-Up Clerk

Kroger Family of Companies; Wales (WI); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer orders in-store, ensuring freshness and accuracy. This role communicates substitutions when needed and delivers orders to customers at pickup, providing a friendly, helpful shopping experience.

Responsibilities include operating the POS system, following bagging standards, and maintaining orderly staging areas while upholding safety and company guidelines.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsabilités

• Selecting and gathering products for customers' on-line orders with freshness and quality.
• Initiates and completes selection process for customers' on-line orders.
• Assembles orders, processes coupons and payments, and loads orders for pickup.
• Scan and bag orders while following bagging standards.
• Communicates substitutions or exceptions to customers at pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional manner.
• Retrieve each customer's order from staging locations and load into cars.
• Provide positive customer service that encourages online shopping.
• Process orders through the POS system.
• Follow policies for substitutions in the event of out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a professional manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.

Connaissances

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Excellent oral/written communication

Description du poste

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick‑Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In‑Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E‑Commerce team including Online Grocery Pick‑Up associate communicates any substitutions or exceptions to customer's order at time of pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick‑Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide sup

QUALIFICATIONS

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

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Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier