Online Grocery Pick-Up Clerk

Kroger Family of Companies; Collierville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Collierville, TN is seeking an Online Grocery Pick-Up Clerk to select and gather products for customers' online orders with freshness in mind, process coupons and payments, and load orders into customers' cars at pickup.

You will provide a positive shopping experience, follow bagging and food safety standards, communicate substitutions when needed, and work with the e-commerce team to ensure accurate, timely service.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for on-line orders with attention to freshness.
• Initiate and complete selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders for pick up.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety procedures and company guidelines.
• Receive orders from Order Selector and store items in proper temperature zones.
• Provide positive customer service experiences.
• Process orders through the POS system.
• Follow substitutions policy when items are out-of-stock.
• Maintain organization of staging areas.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Handle conflicts professionally.
• Protect customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed.

Skills

Independence

Shelf tags

Basic math

Communication skills

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick‑Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In‑Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E‑Commerce team including Online Grocery Pick‑Up associate communicates any substitutions or exceptions to customer's order at time of pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick‑Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide sup

QUALIFICATIONS

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

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Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier