Online Grocery Pick-Up Clerk

Kroger Family of Companies; Shelbyville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather items for customers' online orders with an eye toward freshness and quality. You will assemble orders, handle coupons and payment, and load orders into customers' cars at pickup, ensuring accuracy and a positive shopping experience.

Role requires strong communication, the ability to work independently, and careful attention to shelving and bagging standards.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for on-line orders with attention to freshness and quality.
• In-store shopper initiates and completes the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow laws, safety procedures, and company guidelines.
• Receive and store customer orders from Order Selector.
• Follow directions and respond professionally to customer inquiries.

Skills

Work independently

Shelf tag reading

Basic math

Clear communication

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Online Grocery Pick‑Up Clerk working as In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick‑Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In‑Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E‑Commerce team including Online Grocery Pick‑Up associate communicates any substitutions or exceptions to customer's order at time of pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick‑Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide sup

QUALIFICATIONS

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

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Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier