Online Grocery Pick-Up Clerk

Kroger; Logan (UT); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a dynamic team as an Online Grocery Pick-Up Clerk, where you will play a crucial role in ensuring customers receive their orders accurately and on time. This part-time position offers a chance to work in a fast-paced environment, providing exceptional service while managing order selections and customer interactions. You’ll enjoy a supportive workplace that values diversity and offers growth opportunities. If you’re looking for a fulfilling role that prioritizes customer satisfaction and teamwork, this is the perfect opportunity for you.

Benefits

Healthcare

Flexible Scheduling

Counseling Services

Discounts

Tuition Reimbursement

Career Growth Opportunities

Qualifications

• Ability to work independently and manage tasks efficiently.
• Excellent communication skills for customer interactions.

Responsibilities

• Select and gather products for online orders with attention to quality.
• Provide excellent customer service during pickup.

Skills

Communication Skills

Basic Math Skills

Ability to Work Independently

Attention to Detail

Job description

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger

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Join to apply for the Online Grocery Pick-Up Clerk role at Kroger

Job Description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Select and gather products for online orders with attention to quality and efficiency.
2. Initiate and complete the order selection process.
3. Assemble orders, process payments, and deliver/load orders into customers' cars.
4. Scan and bag items following standards.
5. Communicate substitutions or issues to customers during pickup.
6. Meet/exceed customer expectations for shopping experience.
7. Follow safety, legal, and company guidelines.
8. Store products in proper conditions.
9. Follow notes and instructions for each order.
10. Ensure item quality and freshness.
11. Communicate professionally with customers via phone.
12. Verify order accuracy and load into cars.
13. Provide positive customer service experiences.
14. Process orders through POS system.
15. Handle substitutions for out-of-stock items.
16. Maintain cleanliness and organization of staging areas.
17. Report discrepancies and equipment issues.
18. Perform opening/closing procedures.
19. Assist in training new team members.
20. Meet productivity standards.
21. Work cooperatively in a fast-paced, sometimes stressful environment.
22. Manage conflicts professionally.
23. Act with honesty and integrity regarding customer and business information.
24. Follow directions and seek help when needed.
25. Support interactions with minors, individuals with special needs, and older adults.
26. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.
• Excellent communication skills.

Desired Previous Experience:

• Experience as a personal shopper, in warehouse, stocking, or cashier roles.

About Us

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. We serve customers in over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As part of Kroger, we value diversity and aim to create positive experiences for customers, communities, and employees. We prioritize caring, purpose-driven work, and growth opportunities.

What You’ll Receive From Us

We offer comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and career growth opportunities. For more details, visit our Benefits Page.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Retail

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