Online Grocery Pick-Up Clerk

Kroger in; Hinesville (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading grocery retailer seeks an Online Grocery Pick-Up Clerk to efficiently select and prepare customer online orders. This role emphasizes customer service, accuracy, and maintaining quality standards. Join a company that values diversity, inclusion, and community service with ample opportunities for growth.

Benefits

Healthcare coverage

Flexible scheduling

Emotionally and financially supportive programs

Associate discounts

$21,000 tuition reimbursement

Opportunities for growth

Qualifications

• Ability to work efficiently in a high-paced environment.
• Experience with customer interactions and conflict management.
• Commitment to integrity and supporting diverse customer needs.

Responsibilities

• Select and gather products for online customer orders.
• Process payments and coupons, ensuring accuracy and quality.
• Communicate with customers about substitutions or issues.

Skills

Customer Service

Efficiency

Organization

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars during pick-up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Founded over a century ago in Cincinnati as a small grocery store, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We continually innovate to create exceptional experiences for our customers, communities, and colleagues, with food at the core of it all.

At our company, people matter. We strive to provide the ingredients for your success at work and in life, helping to feed your future with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're looking for a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Our comprehensive benefits support your well-being, including:

• Wide-ranging healthcare coverage—medical, dental, vision, and prescriptions—via company or collective bargaining plans.
• Flexible scheduling for full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support through free counseling and confidential financial tools with Goldman Sachs Ayco.
• Associate discounts on food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career paths.

For more details, please visit our Benefits Page.

As an In-Store Grocery Shopper, you will initiate and complete the selection process for online orders. The Online Grocery Pick-Up team assembles orders, processes payments and coupons, and loads orders into customers' cars. You will scan and bag items, follow all bagging standards, and communicate substitutions or issues to customers at pick-up. Ensuring order accuracy, quality, and freshness is essential, along with maintaining organization and cleanliness of staging areas. You will also handle customer interactions professionally, process orders through the POS system, and assist in training new team members. Ability to work efficiently in a high-paced environment, manage conflicts, act with integrity, and support diverse customer needs are key requirements.