Online Grocery Pick-Up Clerk

Kroger in; Germantown (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Join Kroger as an Online Grocery Pick-Up Clerk in Germantown, TN, where you'll be responsible for efficiently gathering products for online orders. The role includes assembling orders, ensuring quality and accuracy, and providing excellent customer service in a supportive work environment that values growth and inclusivity.

Benefits

Healthcare coverage

Flexible scheduling with paid time off

Tuition reimbursement

Associate discounts

Emotional and financial support

Qualifications

• Experience in a retail or grocery environment is preferred.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Select and gather products for online orders.
• Assemble orders and load them into customers' cars.
• Communicate substitutions or order exceptions to customers.

Skills

Customer Service

Attention to Detail

Time Management

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create exceptional experiences for our customers, communities, and colleagues, with food at the core.

Here, people matter. We aim to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether you're seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or collective bargaining plans.
• Flexible scheduling with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career paths.

For more details, visit our Benefits Page.

Job responsibilities include:

• Initiating and completing the selection process for online orders.
• Assembling orders, processing coupons and payments, and loading orders into customers' cars.
• Scanning and bagging items while following bagging standards.
• Communicating substitutions or order exceptions to customers at pick-up.
• Ensuring order quality, freshness, and accuracy.
• Following safety, legal, and company guidelines.
• Storing products in appropriate temperature zones.
• Responding professionally to customer calls and notes.
• Maintaining cleanliness and organization of staging areas and equipment.
• Reporting discrepancies and equipment issues.
• Performing opening and closing procedures and assisting in training new team members.
• Meeting productivity standards and working cooperatively in a high-paced environment.
• Managing conflicts professionally and acting with integrity.
• Supporting customers with special needs, minors, and older adults.

This description is focused and free of irrelevant content, and it clearly outlines the responsibilities and benefits associated with the role.