Online Grocery Fulfillment Clerk - Fast-Paced

Kroger; Centerville (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Paid time off

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking team members for online order fulfillment at our Dayton, OH store. You will assemble online orders, process payments, and load orders into customers’ cars with an emphasis on freshness and accuracy.

Roles emphasize meeting customer expectations, following safety and store guidelines, and providing excellent service in a fast-paced environment. Flexible scheduling is available with opportunities for growth within the Kroger family.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Job description

Kroger is seeking team members for online order fulfillment at our Dayton, OH store. You will assemble online orders, process payments, and load orders into customers’ cars with an emphasis on freshness and accuracy.

Roles emphasize meeting customer expectations, following safety and store guidelines, and providing excellent service in a fast-paced environment. Flexible scheduling is available with opportunities for growth within the Kroger family.