Online Exams & Customer Experience Assistant - English Speaking (Athens-Based)

PeopleCert Group; Ohio; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Monthly Bonus

Free certification vouchers

Coffee and tea

Professional development

Job summary

PeopleCert is hiring an Online Exams & Customer Experience Assistant to deliver top-tier service while upholding exam integrity. You will support candidates, testing centers, and stakeholders via email, chat, and phone, and oversee online proctoring with strict adherence to rules.

In this role, you’ll handle exam registrations, scheduling, results processing, and back-office tasks, collaborating across teams to optimize processes.

Qualifications

• Bachelor’s degree in any discipline is a plus.
• Previous experience in a similar role is an asset.
• Experience in certification or training fields is advantageous.
• Excellent command of English (native-like or C2 level).
• Advanced computer literacy; ECDL Advance is a plus.
• Strong interpersonal, verbal, and written communication skills.
• Willingness to work 24/7 rotating shifts including nights, weekends, and holidays.

Responsibilities

• Provide exemplary customer service to candidates, testing centers, and stakeholders across email, chat, and phone.
• Oversee secure exam conduct and enforce rules to maintain integrity.
• Process exam registrations, scheduling, and results; keep records updated.
• Collaborate with cross-functional teams to improve efficiency.
• Work in a high-volume, deadline-driven environment across multiple time zones.

Skills

Customer Service

English Language

Communication Skills

Teamwork

Adaptability

Education

Bachelor’s degree

Tools

CRM systems

Job description

Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

As an Online Exams & Customer Experience Assistant - English Speaking, your tasks will include the following:

Customer Service:

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

Online Proctoring:

• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.

Back-Office Exam Operations:

• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

General Duties:

• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

What we look for:

• Bachelor’s degree any discipline will be an asset
• Previous experience in similar position/ function will be considered as an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Satisfaction
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer:

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO Secure English Language Tests (SELTs))

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

• If working on the SELT service in the UK, background checks will include:
• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check
• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

All applications will be treated with strict confidentiality.