Online | Customer Support Coordinator | We Will Train You

Premier Destination Group; Maryland; Remote; USD 32,000 - 52,000; Full time

Job summary

Premier Destination Group is seeking a dependable Remote Customer Support Coordinator to assist clients, coordinate scheduling, and support service-related activities in a remote setting. This role emphasizes communication, organization, and delivering a positive client experience.

Candidates should be detail-oriented, responsive, and comfortable working independently using digital tools. Remote work requires reliable internet and the ability to manage multiple tasks across platforms.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Strong written and verbalCommunication

Job description

Position Overview

We are seeking a dependable and service-oriented Remote Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support


• Assist with coordinating scheduling, reservations, and service requests


• Maintain accurate client records and support documentation in internal systems


• Communicate with clients via email, phone, and online platforms


• Track and follow up on open requests to ensure resolution


• Review service details and confirmations for accuracy


• Provide general administrative and customer support


• Collaborate with internal teams to ensure a smooth client experience

Qualifications

• Strong written and verbal communication skills


• Excellent organizational skills and attention to detail


• Comfortable using online systems and customer support tools


• Ability to manage multiple tasks in a remote environment


• Customer service or administrative experience preferred


• Reliable internet access and ability to work remotely

Preferred (Not Required)

• Experience in customer service, coordination, or administrative support


• Interest in travel, hospitality, or event-related services

What We Offer

• Flexible remote work environment


• Step-by-step onboarding and ongoing support


• Opportunities for growth and advancement based on performance


• Supportive and collaborative team environment

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.