Online Customer Service Trainee - Spanish Speaking

Veracityins; Pleasant Grove (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

Veracity Insurance Solutions is seeking a self-motivated, flexible Customer Service Agent for their remote team. This role focuses on delivering exceptional customer experiences through inbound inquiries. Candidates should have a high school diploma, 2 years of customer service experience, and a strong ability to work independently. With a supportive work culture and numerous benefits, you'll thrive both personally and professionally.

Benefits

401(k) with Company Match

Health, Dental, and Vision Plans

Paid Time Off

Paid Holidays

Free Mental Health Resources

Qualifications

• 2 years of customer service experience required.
• Extensive Microsoft Office or G-Suite experience necessary.
• Designated space and internet capability to work from home.

Responsibilities

• Provide world-class customer experience through inbound calls.
• Obtain and maintain your Property and Casualty License.
• Work independently and maintain regular attendance.

Skills

Customer Service

Problem Solving

Communication

Microsoft Office

G-Suite

Education

High School Diploma

Job description

About Veracity

At Veracity Insurance Solutions we are an MGA (Managing General Agent), as an MGA we sell policies directly to consumers. We are a company that from the top down delivers a world-class customer experience while living the work-hard-play-hard model that promotes a strong work-life balance. With our company, you will benefit from a great company culture, as we pride ourselves on supporting and developing each individual on our team.

We’re growing fast, and we want you to be a part of it. We arecurrently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a work-from-home CSR (Customer Service Representative.)

As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.

We’re growing, and we want you to be a part of it. We are currently looking for an experienced remoteCustomer Service Agent: Spanish Speakingto join our team. This is a remote role.

What’s In It for You?

• We pay for your time and materials to obtain and maintain your Property and Casualty License
• Paid holidays
• 160 hours of PTO (sick or vacation) plus 2 floating holidays per year
• 401(k) with a company match plan
• Health/dental/vision plans
• Free mental health resources
• and more.

Essential Functions

• Obtain and maintain your Property and Casualty License
• Work independently, take initiative, and work with little supervision
• Maintain regular and timely attendance
• Ability to make decisions, problem solve, and hold to an ethical standard
• Ability to manage individual stress/composure
• Other duties as assigned

Requirements

• High School Diploma
• Designated Space and Internet Capability to Work from Home
• Able to Pass a Background Check
• Extensive Microsoft Office or G-Suite Experience
• 2 Years of Customer Service Experience

Why Veracity?
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape.
• Collaborate with a group of dedicated, like-minded professionals.
• Experience a culture that prioritizes growth and development.

Perks:

• Health, dental, and vision plans.
• Amazing work-life balance with 4 weeks of Paid Time Off.
• 9 Paid Company Holidays with 2 floating holidays.
• 401K Programs with employer match.
• Personal assistant programs for support in a healthy personal and work life.

Pay during training: $18.00
Post Training: $21.00