Online Cruise Reservations Specialist | Entry Level

The Destination Knot; North Carolina; Remote; USD 35,000 - 55,000; Full time

Job summary

The Destination Knot seeks a detail-oriented Cruise Reservation Specialist to assist clients in booking memorable cruise vacations. This remote position requires strong communication skills and knowledge of the cruise industry. Enjoy a flexible schedule, exclusive travel discounts, and opportunities for professional growth.

Benefits

Flexible work schedule with remote opportunities

Exclusive travel discounts

Ongoing training and professional development

Career growth opportunities

Qualifications

• Experience in travel sales or customer service preferred.
• Knowledge of cruise industry trends and destinations.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Assist clients with cruise inquiries and reservations.
• Provide guidance on cruise destinations and itineraries.
• Process bookings accurately while ensuring compliance.

Skills

Sales orientation

Communication

Multitasking

Customer service

Education

CLIA certification

Tools

CRM software

Microsoft Office Suite

Job description

Title: Cruise Reservation Specialist

Job Type: Full-time / Part-time / Remote

Location: Remote (Work from Home)

About Us:

At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries.

Job Summary:

We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.

Key Responsibilities

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms
• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements
• Process bookings and payments while ensuring accuracy and compliance with company policies
• Maintain strong relationships with clients by offering personalized service and follow-ups
• Stay updated on cruise line promotions, policies, and travel regulations
• Collaborate with cruise partners to secure the best deals and exclusive perks for clients
• Address client concerns and troubleshoot any booking-related issues professionally
• Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations
  
  
  
  
  

Qualifications

• Previous experience in travel sales, reservations, or customer service (preferred but not required)
• Strong knowledge of cruise lines, destinations, and travel industry trends
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple bookings efficiently
• Sales-oriented mindset with a passion for helping clients plan memorable vacations
• Proficiency with online booking systems, CRM software, and Microsoft Office Suite
• Self-motivated and able to work independently in a remote environment
• Certification in travel or cruise industry (e.g., CLIA certification) is a plus
  
  
  
  
  

Benefits

• Flexible work schedule with remote opportunities
• Exclusive travel discounts and industry perks
• Ongoing training and professional development
• Career growth opportunities within the company
  
  
  
  
  

How to Apply:

If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today!