Online Cruise Consultant Remote

Why Knot Travel; Miami (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading travel company is seeking an Online Cruise Consultant to join their remote team. This role involves assisting clients in booking cruise vacations, providing personalized recommendations, and delivering excellent customer service. Ideal candidates will have a passion for travel and strong communication skills, with opportunities for training and advancement in the cruise industry.

Benefits

Access to travel industry training and cruise certifications.

Opportunities to earn travel perks and incentive rewards.

Supportive team culture with room for advancement.

Qualifications

• Experience in travel sales, cruise booking, or customer service preferred.
• Strong verbal and written communication skills.
• Proficient with online booking systems or comfortable learning new tools.

Responsibilities

• Assist clients in researching and booking cruise vacations.
• Provide expert advice on cruise itineraries and promotions.
• Manage all aspects of the reservation process.

Skills

Communication

Organization

Customer Service

Attention to Detail

Job description

At Why Knot Travel, we believe that cruising is more than just a vacation — it's an experience. We specialize in helping clients find the perfect cruise, whether it's their first sailing or a milestone journey. With access to top cruise lines and exclusive promotions, our mission is to provide expert guidance and exceptional service throughout the entire booking process.

Position Overview :

We are looking for a knowledgeable and enthusiastic Online Cruise Consultant to join our remote team. In this role, you'll assist clients in selecting and booking cruise vacations, offering personalized recommendations, pricing options, and itinerary details. If you're passionate about cruising and love helping others explore the world by sea, this is the perfect opportunity for you.

Key Responsibilities :

1. Assist clients in researching and booking cruise vacations with major cruise lines.
2. Provide expert advice on cruise itineraries, ship amenities, cabin types, and promotions.
3. Respond to inquiries and follow up with potential clients via phone, email, or chat.
4. Manage all aspects of the reservation process, including payments, special requests, and documentation.
5. Stay current on cruise industry trends, ship launches, destination updates, and promotions.
6. Deliver excellent customer service before, during, and after the booking process.
7. Maintain accurate records of client preferences and bookings.

Qualifications :

1. Experience in travel sales, cruise booking, or customer service is preferred but not required.
2. Strong verbal and written communication skills.
3. Excellent attention to detail and organizational abilities.
4. Proficient with online booking systems or comfortable learning new tools.
5. Self-motivated, reliable, and able to work independently in a remote setting.
6. Passion for travel and enthusiasm for the cruise industry.
7. Must be 18 years of age or older with access to a computer and stable internet connection.

What We Offer :

1. Access to travel industry training and cruise certifications.
2. Opportunities to earn travel perks and incentive rewards.
3. Supportive team culture with room for advancement.
4. Tools and resources to help you succeed in cruise sales.

This is a remote position with flexible hours, ideal for individuals who are self-driven and service-focused. You'll be part of a dynamic and growing team dedicated to delivering top-tier cruise travel experiences.

Keywords: Remote, Scheduling, Self Motivated, Energetic, Customer-oriented, Work from home, Planning, Coordinator, Flexibility, Event, Hotels, Reservations, Travel Agent

Key Skills

Business, Marketing, Web Content, A/B Testing, Email, Communication, SEM, Paid Search, Online, Twitter, PPC, Content Marketing, Facebook, Email Campaigns, Analytics