Online consultant

KnowlegeBridge; Los Angeles (CA); Remoto; USD 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation provided

Descrizione del lavoro

KnowlegeBridge in Los Angeles is seeking an Online Consultant (English speaking) to provide remote customer support. You will respond to inquiries, resolve issues, and maintain high satisfaction while staying aligned with company policies.

The role emphasizes clear communication, problem-solving, and effective use of chat, email, and social media tools. Accommodation is provided, and applicants from diverse backgrounds are welcome.

Competenze

• Fluency in English, written and spoken.
• Experience in customer service or support is preferred.
• Able to communicate clearly and calmly under pressure.
• Familiar with chat, email and social media tools.

Mansioni

• Respond to customer inquiries and provide accurate information about products or services.
• Handle complaints and resolve issues in a patient and efficient manner.
• Maintain high customer satisfaction by building rapport with clients.
• Collaborate with team to develop solutions for complex issues.
• Keep up-to-date with company policies, procedures and products.
• Identify trends in inquiries and suggest improvements.

Conoscenze

English fluency

Communication skills

Problem-solving

Online tools proficiency

Independent and team work

Strumenti

Chat

Email

Social media

Descrizione del lavoro

Online consultant vacancy in Los-Angeles USA

Job Title: Online Consultant - English Speaking

As an Online Consultant, you will be responsible for providing remote customer support and assistance to clients through various online channels. Your main objective will be to ensure a positive experience for customers by addressing their inquiries, concerns, and feedback in a timely and professional manner.

Key Responsibilities

• Respond to customer inquiries and provide accurate information about products or services
• Handle complaints and resolve issues in a patient and efficient manner
• Maintain a high level of customer satisfaction by building rapport and creating positive relationships with clients
• Collaborate with other team members to develop solutions for complex customer issues
• Maintain up-to-date knowledge of company policies, procedures, and products
• Identify trends in customer inquiries and provide suggestions for improvement in product or service offerings

Requirements

• Fluency in English (both written and verbal) is essential
• Previous experience in a customer service or support role is preferred
• Excellent communication skills and ability to remain calm under pressure
• Strong problem-solving skills with the ability to think on your feet
• Knowledge of online communication tools such as chat, email, and social media platforms
• Ability to work independently as well as part of a team

Salary: $1500 per month (negotiable based on experience)

Location: Los Angeles (accommodation provided)

We welcome candidates from all nationalities with valid biometric passports. This is a great opportunity for Filipinos seeking English speaking jobs abroad. Join our diverse team of professionals and be part of an exciting international work environment.