Online Consultant

FreshStart UAE; Las Vegas (NV); Hybrid; USD 18,000 - 22,000; Full time

Job summary

FreshStart UAE is seeking an Online Consultant in Las Vegas to deliver excellent customer service via online channels. You will answer inquiries, provide product information, and help customers resolve issues while maintaining CRM records.

The role supports a dynamic team with opportunities to upsell and cross-sell. A high school diploma is required, English fluency is essential, and remote work options are available.

Qualifications

• Fluent English communication is required (verbal and written).
• Degree not mandatory but preferred; high school diploma required.
• Experience in customer service is a plus.
• Strong organizational skills and detail orientation.

Responsibilities

• Respond to customer inquiries via email, chat and social media.
• Provide accurate information and resolve customer issues.
• Track interactions and maintain CRM records.
• Collaborate with teammates to improve service processes.
• Stay updated on company policies and products/services.

Skills

Fluent English

Interpersonal skills

Organization

Teamwork

CRM familiarity

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Online consultant vacancy in Las-Vegas USA

As an Online Consultant in our company, you will be responsible for providing exceptional customer service and support to our clients through various online channels. This role is perfect for individuals who are looking to begin their career in the customer service industry or those who have a passion for helping others and want to work in a fast-paced and dynamic environment.

• Respond promptly and professionally to customer inquiries via email, chat, and social media platforms
• Provide accurate information about our products/services and assist customers with any issues or concerns they may have
• Keep track of all customer interactions and maintain a high level of organization within the company's CRM system
• Collaborate with other team members to continuously improve customer service processes and procedures
• Stay up-to-date on all company policies, procedures, and products/services in order to provide accurate information to customers
• Proactively identify opportunities to upsell or cross-sell products/services to customers

• High school diploma or equivalent required; Bachelor's degree preferred
• Fluent English communication skills (verbal and written) is a must; additional language skills are a plus
• Previous experience in customer service is preferred but not required
• Excellent interpersonal skills with the ability to remain calm under pressure
• Highly organized with strong attention to detail
• Ability to work independently as well as part of a team
• Familiarity with CRM systems is an asset
• Must be able to work flexible hours, including weekends

Salary: $1800/month (base salary plus potential bonuses)

City: Las Vegas (remote work options available)

Country: United States (open to candidates from other countries)

If you are passionate about providing exceptional customer service and want the opportunity to grow within a dynamic team, then this role is perfect for you!