LA-Based Online Consultant - English Speaking

KnowlegeBridge; Los Angeles (CA); Remoto; USD 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation provided

Descrizione del lavoro

KnowlegeBridge in Los Angeles is seeking an Online Consultant (English speaking) to provide remote customer support. You will respond to inquiries, resolve issues, and maintain high satisfaction while staying aligned with company policies.

The role emphasizes clear communication, problem-solving, and effective use of chat, email, and social media tools. Accommodation is provided, and applicants from diverse backgrounds are welcome.

Competenze

• Fluency in English, written and spoken.
• Experience in customer service or support is preferred.
• Able to communicate clearly and calmly under pressure.
• Familiar with chat, email and social media tools.

Mansioni

• Respond to customer inquiries and provide accurate information about products or services.
• Handle complaints and resolve issues in a patient and efficient manner.
• Maintain high customer satisfaction by building rapport with clients.
• Collaborate with team to develop solutions for complex issues.
• Keep up-to-date with company policies, procedures and products.
• Identify trends in inquiries and suggest improvements.

Conoscenze

English fluency

Communication skills

Problem-solving

Online tools proficiency

Independent and team work

Strumenti

Chat

Email

Social media

Descrizione del lavoro

KnowlegeBridge in Los Angeles is seeking an Online Consultant (English speaking) to provide remote customer support. You will respond to inquiries, resolve issues, and maintain high satisfaction while staying aligned with company policies.

The role emphasizes clear communication, problem-solving, and effective use of chat, email, and social media tools. Accommodation is provided, and applicants from diverse backgrounds are welcome.