Online Client Support Representative

Wanderwell Collective; Seattle (WA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Community focused on travel

Job summary

Wanderwell Collective operates remotely in the United States and is seeking a full-time Remote Client Support Representative to deliver outstanding service, address inquiries, and guide clients through their booking and travel experiences. You will handle inquiries, resolve issues, and ensure client satisfaction from first contact through post-trip follow-up.

Daily duties include managing support tickets, troubleshooting concerns, and offering practical solutions, while communicating clearly

Qualifications

• Experience delivering customer service in fast-paced environments.
• Strong verbal and written communication abilities.
• Proven trouble-shooting and issue-resolution skills.
• Capable of handling multiple tickets and tasks efficiently.
• Friendly, solutions-focused service mindset.
• Experience in travel industry is a plus.

Responsibilities

• Provide exceptional customer service across booking and travel processes.
• Manage support tickets, troubleshoot issues, and offer solutions.
• Maintain professional communication across channels (email, chat, phone).

Skills

Customer service

Communication skills

Troubleshooting

Time management

Organization

Tech-savvy

Travel industry knowledge

Job description

We are seeking a full-time Remote Client Support Representative to join our team. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their booking and travel experience. Your responsibilities include handling support tickets, troubleshooting client concerns, offering solutions, and maintaining professional communication with clients across various channels.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Strong Communication skills to effectively interact with clients
• Experience in Troubleshooting and resolving client issues in a timely manner
• Ability to provide friendly customer support and solutions-driven service
• Strong organizational and time management abilities to handle multiple tasks
• Tech-savvy with the ability to learn and use customer support tools and platforms
• Prior experience in the travel industry or related roles is an advantage but not required.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Candidates Must Be a Resident Of The Following Countries

United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, Uruguay

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.