Online chat support

Jobs for Humanity; Miami (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus $200

100% remote

Flexible working hours

Paid training

Paid time off

Health and dental benefits

Performance-based bonuses

Career advancement opportunities

Job summary

Splash Financial is seeking a friendly, customer-focused Online Chat Support specialist to join our team. You will be the first point of contact, providing real-time assistance and resolving inquiries via chat.

Your role supports a fast-paced digital environment, delivering exceptional service and maintaining accurate records in our system. Responsibilities include assisting customers, documenting interactions, and meeting performance metrics while working independently within a collaborative

Qualifications

• Excellent written communication, clear and concise.
• Strong active listening and empathetic approach to customer interactions.
• Ability to multitask and manage multiple conversations simultaneously.
• Fast, accurate typing skills with proficiency in using chat platforms.
• Problem-solving mindset with the ability to think critically and find practical solutions.
• Ability to work independently while remaining part of a collaborative team.

Responsibilities

• Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and guide them toward effective solutions.
• Document all chat interactions thoroughly and maintain accurate records in our system.
• Proactively offer assistance and support to enhance the overall customer experience.
• Monitor response times and strive to meet or exceed established performance metrics.
• Provide feedback on common customer concerns to help improve products and services.

Skills

Written communication

Active listening

Multitasking

Typing speed

Problem solving

Independent yet collaborative

Job description

Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support.

As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.

Job Description

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

• Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
• Provide accurate information about products, services, and company policies
• Troubleshoot customer issues and guide them toward effective solutions
• Document all chat interactions thoroughly and maintain accurate records in our system
• Proactively offer assistance and support to enhance the overall customer experience
• Monitor response times and strive to meet or exceed established performance metrics
• Provide feedback on common customer concerns to help improve products and services

Qualifications

• Excellent written communication skills with the ability to convey information clearly and concisely
• Strong active listening skills and empathetic approach to customer interactions
• Ability to multitask and manage multiple conversations simultaneously without compromising quality
• Fast and accurate typing skills with proficiency in using chat platforms
• Problem-solving mindset with the ability to think critically and find practical solutions
• Ability to work independently while remaining part of a collaborative team

Additional Information

Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.

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